How send correct address when calling 911?

[Bill211]

Can I send more than Caller ID phone number to 911 on our Avaya IP Office 500?

I received a notice from the California Public Utilities Commission.

It says: When you call 911, your phone system may send only your main phone number for your company. That number is probably connected to your company's main address.

If your company has different locations, it's better if each location, when/if someone dials 911, if each location would send their own phone number.

This pamphlet makes it seem like my phone system is (or could be) also sending my company address.

Question: When I dial 911, my Avaya IP 500 is just sending my phone number thru Caller ID, correct? The 911 system would have their own database, to look up the physical address? Is that how it works?

My non-profit does have 2 locations, next to each other, but we have no specific phone number attached to address 2, so I don't even know how that would work.

2. It also seems to imply that I could set up my phone system to send the specific Room Number or Floor Number, when a person calls 911.

Could I set up my IP 500 to send address 2, when someone in Bldg 2 calls 911?

The reason is that if a person called 911 (let's assume, after hours) that the Police or Fire Department would know that "John in IT, Bld 2" called 911 or "Sue in Accounting, Main Bld, Floor 2, Rm 201" called 911, and that this info could save time, in case of an emergency.

Question: Can my IP Office 500 be set up to send additional info to the 911 Dispatch Center? Can it send an address or Floor number? Anything in addition to my Caller ID phone number?

Here's the brochure, in PDF format:

http://www.calphoneinfo.ca.gov/WorkArea/DownloadAsset.aspx?id=419

Possibly using "Private Switch Automatic Location Identification (PS/ALI)"

Thank you,
Bill

 

[Telecomboy]

In the US, the IPO can only send the number. Your telephone provider can attach the name, but the 911 center has the info provided from your telephone provider for the address it associates with the telephone number. If you have multiple locations like you do, it is best to get a secondary number that is associated with the other building. You could then have the IPO send that number for 911 calls from those extensions (located in building 2) and the correct address will appear.

To send room numbers, you would need DID numbers associated with each room and those would then be registered with the 911 center so they would know the room by the DID that was calling.

 

[Bill211]

Thank you very much for that info. However, it doesn't seem like that would work.

Question: Can I send a DIFFERENT Caller ID to 911, than I send on all other calls?

Otherwise, your idea would solve one problem. It would let me send a different phone number to 911, identifying Building 2. That would work, But it would create a different problem.

The problem is that I would be sending that different phone number for Caller ID for every call that phone makes, every day. It doesn't seem very good to have a different caller ID for some phones, instead of the main company phone number.

Is there any other answer? Any other way for Caller ID to 911 to identify a specific extension or Building?

Thank you,
Bill

 

[amriddle01]

Question: Can I send a DIFFERENT Caller ID to 911, than I send on all other calls?

Easy, shortcodes

Otherwise, your idea would solve one problem. It would let me send a different phone number to 911, identifying Building 2. That would work, But it would create a different problem.

No, it wouldn't

The problem is that I would be sending that different phone number for Caller ID for every call that phone makes, every day. It doesn't seem very good to have a different caller ID for some phones, instead of the main company phone number.

Not if you do it properly it wont

Is there any other answer? Any other way for Caller ID to 911 to identify a specific extension or Building?

You have your answer, now learn how to do it

 

[Telecomboy]

as amriddle has stated, yes you can only send that number out when dialing 911 calls with user short codes.

 

[VoIPP]

What kind of trunks? SIP, PRI, ANALOG?