How does IP Office send voicemail to Audix? 1

[surferdude949]

I have a remote IPO 406 v.3.2 connected to a central Audix LX & S8500 through a Qsig trunk.

The message light is not coming on when there is a message in their inbox.

Trying to understand how Audix is communicating with the IPO unit,thx.

 

[pepsisparky]

If i'm not mistaken, it should be setup in the 8500 as a trunk group to your audix and the remote site is an ip line. There is a link in the processor channels in the s8500 that runs the message lights for your audix and an ip to "Node name" table which points to remote extensions for msg lights. If the trouble is only the remote site, then list the processor channel/links to see if the have a deticated link for the remote site. It usaully is admined as a data module. Then status the data module to see if it is up. Is the remote on a ptp t1? or vpn?

 

[surferdude949]

Remote is VPN through a Qsig trunk.

 

[pepsisparky]

You may be better off posting this in the definity systems forums...I would look real hard at the 8500 and the signaling goup for the qsig trunk to ipo. More than likely its lost its signaling or the data channel message lights are signaled over. List your trunks in the 8500 and see how many are to audix and to ipo. then look at the signaling groups for them all, use "stat sig (and group#)" to see if they are up.