How do you get account codes to CDR on incoming calls?

[IPOthermia]

I have a call accounting system and we can write account code to the CDR records on outbound calls with no problem. I haven't been able to find a way to tag an account code on to a call that is inbound to the system.
All of my inbound calls show 8888 for the inbound account code when I run a report.

The feature would be used to track calls to a specific case number in a Lawyer's office. Unfortunately we can only get it to work in one direction.

Any ideas would be appreciated.
Thanks.
Matt...

 

[vtec]

Hi,

Same here, according to the manuals you can only enter an accountcode before call setup. If you have found a way to enter account codes on incomming calls, please share! ;-)

 

[wilroy]

If you have a specific phone number assigned for this particular case, then assign specific DNIS id via the provider. Assign that same DNIS code to a VDN or Extension.

This works with our set up. Best regards!