How do I get rid of "External" tag on incoming caller ID? 3

[zax123]

Hi all,

I recently set up a couple of VOIP trunks on an IP Office Small Office Edition.

Whenever a call comes through, while it is ringing, the caller id says "External (" followed by the caller's name and then ")". On an analog cordless phone, this leaves little room for the caller's actual name.

Does anyone know how to get rid of the "External ( )" tag? Not sure why it is appearing.

Thanks!

Robert

 

[telecomtekperson]

HSM. IP Office Partner Edition, Rock on US

TOO FRIGGIN FUNNY

 

[hairlessupportmonkey]

;-)

 

[TheSmash]

Going back on topic (sorry) if it wasn't on SIP trunks but rather E1 (or T1 ) you can use this trick.

Add this Source Number to No User;

SHOW_LINEID_NOT_OUTSIDE

Rename the Line to whatever you want to be displayed instead of "External".

When a call comes in it will display the Line name instead. For 1608 handsets I usually shorten it to "Ext" so that they can see the whole number

ACSS (SME)

I never touched anything...

 

[TomMills]

Cheeky! not seen that one before!

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

That's because you don't RTFM Tom

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[TheSmash]

Thanks Tom!

;-)

ACSS (SME)

I never touched anything...

 

[TomMills]

i try not to get bogged down in minor details like reading the manual Andy.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

I had a list of all the No User commands somewhere, there are more than it says in ther Help files, I shall have a look for it

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

Oh well, it's not that long....but here it is

The following source numbers can also be used on the Source Numbers tab of the NoUser user. These affect all users on the system. Note that these source numbers typically require a reboot of the IP Office system to become effective.

DISTINCT_HOLD_RINGBACK
Used to display a specific message about the call type for calls returning after timing out from being parked or held. When configured, the top line on the phone displays Return Call - Parked or Returned Call - Held, instead of the connected party name or line name.
H323SetupTimerNoLCR
Used to set the fallback time from VoIP trunks to non-VoIP trunks within LCR. See IP Trunk Fallback.
LONGER_NAMES
Used to increase the length of names sent for display on DS phones . See Caller Display.
HIDE_CALL_STATE
Used to hide the call status information, for example Dial, Conn, etc, on DS phones. Used in conjunction with the LONGER_NAMES option.
ACD_QUEUE_DELAY=nn Software level = Up to 3.2.
Used to change the timeout for still queued messages. The parameter nn can be replace with a time in seconds between 20 and 180. For IP Office 4.0+ this has been replaced by Hunt Group | Announcements.
VM_TRUNCATE_TIME=X Software level = 4.0+, X = 0 to 7 seconds.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.
o New Zealand, Australia, China and Saudi Arabia: 5 seconds.
o Korea: 3 seconds.
All other locales: 7 seconds.
SHOW_LINEID_NOT_OUTSIDE
By default, for calls where no incoming caller ID (ICLID) information is available, the IP Office inserts the word "External" wherever ICLID information is normally displayed. The NoUser source number value SHOW_LINEID_NOT_OUTSIDE can be used to make available within the configuration for each trunk and channel Line Name and Channel Name fields. The text entered into those fields is then used with external calls without ICLID information.
o This feature is not used with SIP, IP DECT, E1R2 and S0 lines.
o On T1 lines, a Name field is also made available for individual channels and if set overrides the line name field.
o This feature does not override the display of Withheld if the caller has withheld their ICLID information.
o Where a Name is entered, that value is used to identify calls with no ICLID information.
o For line appearance buttons, if set the Name replaces the Line Appearance ID as the default button label.



ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[zax123]

Wow, that SHOW_LINEID_NOT_OUTSIDE thing is exactly what I need... why isn't it available for SIP?

I'm going to try anyway, who knows...

And the strange thing is that IP Office is adding the External tag even though I DO have ICLID info... name AND number...