How do I answer one line with a VM box to go to a few people?

[Protel_Ken]

I am trying to figure this out. I have a system with 4 lines and 7 DN's. Lines 1-3 ring the phones and then the A.A. answers , gives options and saves a message. ASll good and working fine.
Now the 4th Line we need to ring the phones (no problem), on no answer go to a voice mail box to take a message. Right now I have to sort of working. The call is being answered by one stations voice mail and they can leave a message.

What I need is to have that message to go a few people. I have a distro box setup on 901 but I can not figure out how to get the caller to that box. Or at least the message moved to it.

Does anyone have any ideas?

 

[curlycord]

Distro and ASII ....never heard of those terms for voice mail.

901 would be "Group Mailbox" which is for internal usage such as supervisors leaving their team a message.
You cannot program a CCR path or forward a DN to a group mailbox.
You can however press *901 to leave a message. If you choose to allow external callers to access group mailboxes then you must say "enter star 901"
* is to leave a message to any mailbox without ringing the phone.


In you case the owner of the mailbox you have setup would have to "forward/copy" the message to 901 once they have heard it.

Possible work around:
Delete the subscribers mailbox behind that DN, create an INFO mailbox and record "we are busy, plz press *901 to leave a message"

If the other members do not require a personal mailbox then you could setup Hunt Groups and a mailbox behind that HG's DN


Note that you cannot have to mailboxes behind one phone os have a mailbox and also be an Alternate DN for another mailbox.



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Toronto, Canada

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[Protel_Ken]

So there is no way with Nortel to have someone leave a message that goes to a few people without dialing *xxx
?

 

[Protel_Ken]

Is it possible to place an extension number on a button of a few phones and have that flash when a message is left?

 

[curlycord]

no
no

Another option is create a mailbox behind an unused DN
Put an Answer key on those members phones for the unused DN as Appear & Ring
Setup the mailbox with Off Prem notify to call Internal DN

When a message is left it will call that DN (and all the sets with Answer keys), you answer the call and bionic betty will tell you there is a message and ask you to log in.




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Toronto, Canada

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