How can one setup fax line (Brooktrout card) thru IP Office?

[reroute]

Have a Brooktrout 200 True Fax (Analog) card installed along with fax server software on a server. Want to physically connect the fax board to a physical port on the IP Office system (IP412 with IP400 Digital Station) and have the IP Office system route calls with certain DID to that port and thus to the fax server.
Solutions attempted.
1. Have physically connected using phone extension cord. Then tried creating Incoming Call Route for particular DID with destination to a user using the extension mapped to the correct port that the extension cord is plugged into. 2. Have also tried configuring Route to a huntgroup, which has the same user as above, as its only member. This configuration was directly based on the directions given in Help file on how to configure fax lines.
Neither attempt has worked. Any suggestions? Is the problem that the fax board is analog? Is there a way around this? Any help would be appreciated. Thanks.
Neither worked.

 

[intrigrant]

You cannot use DS ports for analog stations, You must use the Phone module to connect the alog fax board.
If you programmed as it is told in the Toolkit then it should work nicely.

 

[reroute]

What do u mean the phone module? ARe u saying that u need to make a physical connection between IP412 and the fax board. If so, I looked at the physical equipment and there appears to only be RJ45 connections in the back, not RJ11. Maybe I misunderstood. Could u clarify exactly what u mean?

 

[Ragnorak]

Digital extensions won't work for faxing. You need analog extensions or you can't do this.

The RJ45 plug on the Brooktrout is for a cable (that should have come with the Brooktrout) that splits into 4 RJ11 plugs. You need this cable.

Make a Hunt group (call it something helpful like FAX) and point the DID you want to use as a fax number to this group by creating an Incoming Call Route. Add four analog extensions as members of this group-- assuming you have a 4 port Brooktrout. Wire these four extensions to the four RJ11 connectors on the cable that plugs into the Brooktrout (the one that you seem to be missing.) You can probably crimp your own cable if you can't find it, just check the Brooktrout documentation for the pinouts.

 

[reroute]

errrr, think i was not clear enuf. The Brooktrout has a single port RJ11 socket (analog). What I want to know is how to connect the darn thing to IP Office. The only ~RJ11 sockets that exist on my Avaya system are the ports on the IP400 Digital Station that u plug Avaya 4412D+ phone extensions into. As intrigrant has said, these ports apparently do not work with analog lines. Is this correct? There are no RJ11 sockets on the main IP412 control unit, back or front. I have a feeling that I am missing a physical component/module. Is this so, and if so what am I missing? What do I need to order?

 

[sizbut]

You need to order an expansion module with anlog extension ports, ie. an IP400 Phones modules as Intrigrant stated in the first reply.

The Phones module is available in 8, 16 and 30 port versions {hence the popularity of the IP403 Control Unit since it gives you two analog ports on the front unlike the IP412 Control Unit}.

[Someone might be able to do something by adding an internal analog trunk card but that would require a lot of fiddle/experimentation so is only an option if you have such a card to hard in order to test whether it would work].