How can I use ASR (or another feature) to dictate outbound caller ID?

[sayvandelay]

We have several inbound routes and answer phones for different business entities we manage, but our outbound is all the same number. I know our carrier supports per line CID, how would I best set a particular CID for a user making a call? For instance, we make calls for doctors offices, and inevitably the patient goes back through their caller id to return our call instead of using our published number. If it was reflecting the inbound route number, they would be calling back to the right entity.

Make sense? I tried a little with the ASR tools, but I can't get it to work right. Would appreciate any tips.

Thanks!

Ben

 

[chrisag]

What type of lines

 

[sayvandelay]

PRI

 

[chrisag]

Use a short code like this
9N
dial
s123456N
Where 123456 is the number you want to show

 

[critchey]

I have always used 9N/dial/Nsi18005551212 as my shortcode

 

[chrisag]

oops
yes it's Ns123456

 

[sayvandelay]

Thanks!!! I'll give this a shot tomorrow. Amazing if it's that easy.

 

[Westi]

it is that easy if your provider lets you influence the caller ID.
In the US you can only send a number that you own on that PRI, some other countries let you send whatever you want.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[sayvandelay]

We are "supposed" to be able to influence CID, and do own the number we are sending, but it's not working. Clearly a carrier issue. Thanks for all your help!

 

[derfloh]

Perhaps an incompatible number format. 10 digits vs 7 digits... Leading 1 or not... E164 or clean...