How can I ring the reception hunt group, then go to VM module.

[Luqman408]

This customer is going from a Magix to an IP Office and with the Magix the incoming calls rang the receptionist 3 or 4 times and then it went to an Auto Attendant. How can I duplicate this in VM Pro. Currently I have incoming calls direceted to a VM Module with Test Conditions that send calls to the reception hunt group during business hours and if it not answered it goes to the hunt groups VM. I would like incoming calls to ring this hunt group and if not answered to go to a Day Time Auto Attendant. I have been told it not possible but I find that very hard to belive? Any solutions?

 

[bdelmar]

Who ever told you its not possible does not know what they are talking about or doing.

You would send the calls for the hunt group to an overflow hunt group, have the user in that overflow hunt group forwarded to a short code that then goes to an Auto Attendant.

Your best bet is to get in touch with your business partner and have them take care of the programming for you so you are sure it is done correctly.

 

[tlpeter]

Not even necessary to use an overflow group
Set voicemail on for for the group and use the "leave" startpoint and put in your AA there




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

Here is a link "how to"

http://marketingtools.avaya.com/kno...s/vmprotutorials/tutorials/vmpro_queue_en.exe

More info;

http://marketingtools.avaya.com/knowledgebase/

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It works! Now if only I could remember what I did...

Dain Bramaged
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