saaphoneguy
MIS
Okay, so the company president wants a hotline setup.
We've got an 1000cse and call pilot w/application builder.
Task requires "welcome message" when dialing Hotline (####)
Welcome message transfers call to President.
If no answer, call needs to be routed to VP.
Here's my problem. Application Builder doesn't override the phones programming and if no answer is performed, it hunts to the first person's voicemail rather than transfering to second person.
Anyone got a suggesstion on best way to deal with this?
We've got an 1000cse and call pilot w/application builder.
Task requires "welcome message" when dialing Hotline (####)
Welcome message transfers call to President.
If no answer, call needs to be routed to VP.
Here's my problem. Application Builder doesn't override the phones programming and if no answer is performed, it hunts to the first person's voicemail rather than transfering to second person.
Anyone got a suggesstion on best way to deal with this?