Hicom 150e Pro Music on Hold

[ApolloGrape]

I have a standard internal Music on Hold card in this system. Is there an alternative that can provide another analogue input?
I have the Hicom EXM module, but there doesn't seem to be anywhere to plug it in. Also, there is mention of an MPPI module, but all references seem to imply that the connection is similar to that of the EXM card.
Does anyone know how these can be connected to the pro system? I've also got the PAM10 unit but I can't find any information on how to connect the unit to the switch.

 

[donb01]

I've got my external MOH source connected to an analog port an an SLA16 card. You can use any source for MOH that has a 600 ohm output, or you can get a matching transformer (atlas soundalier I think) to convert RCA or line level signal to 600 ohm. One of the configuration options for MOH is external, and then you can provide the port number and a few other parameters. You also use these same kind of analog ports for your UCD announcement devices, etc.

I am in the US, and seeing the way you spelled "Analog" I assume you're in Europe someplace, so those systems may work a little differently (the cards may be named differently).

 

[Monrovia]

yes, you can connect external music source thru analog extensions. connect the music source - walkman, cd player, etc to analog extn, and need some programming to do

thats it

 

[ApolloGrape]

I can see no option in the system for external MOH. Does there need to be a unit connected before this becomes available? I have a copy of the manager e software, can't see any additional options for MOH in that either. Yes I am in UK - sorry about the different spelling, but at least we all get the gist...

 

[Monrovia]

connect the music source to the analog port directly. and note what donb01 said - You can use any source for MOH that has a 600 ohm output -

then do the programming thru the telephone set(the first two extension ports of the system), not thru manager E. I used to do that way.

but it was very long before around 5-6yrs before, so i forgot how to do it thru telephone

 

[donb01]

I believe, and don't quote me on this because I set up my MOH when I was running V1.0 of the system and I'm now running v3.0 which is whole new beast, that you do the following:

In the 'set up station' dialog, select an open analog port on your SLA card and punch down your 600 ohm music source.

Assign an internal extension number to that port on the SLA card on the same screen where you found the open port.

Go to the 'Auxiliary Equipment' section and click on the 'Ext. Connection' tab.

Find that extension number you assigned to the analog port with the music in the 'selection' box, and drag that extension number to position 1 in the 'External MOH' box.

Go back to the 'set up station' dialog and look at that port now. In the 'type' column you should now see "External MOH'.

Save all this and upload the database to the system.

Make sure your chosen music source is up and running, and then REBOOT THE SYSTEM. The external music source will not supply music to the system unless you reboot.

After rebooting call someone on the system and have them put you on hold. Adjust the volume of the music source to an appropriate level.


Keep in mind that this information is provided based on using Hicom Manager E (which is the newer version of Assitant E) and based on a system which is Hicom 150 E version 3.0 (which is also Hicom 150 H v 1.0). When I originally set this whole bit up back in software v1.0 with Assitant E there was just a tab under system or auxiliary equipment where you specified the port and extension for external MOH and you were done, but I can't duplicate the older data because mys system has since moved on.

Hope this helps.

 

[remcok]

Recently purchased a second hand Hicom 150e (running Hicom 150 H v 1.0).
Later on ordered the EXM Music on hold module.
This one:

http://www.comservices.nl/?page=catalog&view=product&product_id=75

Some how I can't seem to find out what goes where.

I've build in the EXM module in place, connected the band cable (from connector X1) on the mainboard, just next to the 4 analog ports.

I assume that the other connector (X2) is for audio input. Just the lower 2 of them are 'wired' on the print and going to the black audio transformer (600 Ohm) on the print.
So I send some audio to it on those 2 connectors.
The upper 2 are not used, I think.

Can anyone confirm I'm doing that all right?

Next, since it is an external module, do I have to configure an analogue telephone port for External MOH?
If so, does that port need a connection to the EXM module and if so, to what connectors?

I configured the software the same as donb01 said.
But since its an external EXM module, I think it has nothing to do with an analogue telephone port. Or am I wrong?

 

[donb01]

The module you purchased is for the Office COM or Office POINT only and not for the pro. It was hard for me to read the german, but the pictures worked and I looked it up in the installation manual.

The ribbon cable connects to interface X4 on the main board of the 2 systems mentioned above and you connect your external music source to screws 1 + 2 of the screw terminal block. Screws 3 + 4 are not used.

On the Office PRO your music source connects to an analog station port as outlined above.

 

[remcok]

Thanks for that.
We have the Office Point version.
At least, thats how its sold to us: "Siemens Hicom 150 Office Point"
So that suits good I guess.

I already connected as you mentioned, but no MOH yet.
Guess I have to configure something more?
Where did you find the installation manual? I did'nt found it. (Googled a lot, but apparently with the wrong keywords)
Is there a way you send that to me?

 

[donb01]

I'm a self maintainer and have the information in a file that is much too large to email.

Here is what it says regarding using that card:

Introduction
The EXMNA (external music on hold) module provides a connection for external music
on hold in OfficeCom and OfficePoint.
The EXMNA connects to the CBPC board (connector X4) by means of a ribbon cable.

Ribbon cable connected = External music

Ribbon cable not connected = Internal music
Expert mode code 22 11 allows you to choose between music on, music off, ring tone,
or music on unscreened transfer. If the EXMNA module is connected, you must select
Music on using Hicom Assistant E or Hicom Assistant T. The module is operational
as soon as it is plugged in.

Supposedly you just have to go somewhere in Assistant E (or Assistant T if using a phone) and say "music = on" and it should work. I would also assume you need to power the system down and back up if you haven't yet.

 

[remcok]

Yes, it works now.

Turns out I did it all right, but since I had configured external MOH the way donb01 earlier posted in this topic, that actually prevents the EXM module from working.

I removed all that config, and now, it works perfectly, without any other adaption, other then setting MOH to On.

Thanks for helping out.

 

[donb01]

I apologize for my mistake - this thread was titled Hicom 150 Pro so I incorrectly assumed that's what you had. Once I found out you had the others I looked in the right place in the manual )

 

[remcok]

Well, its not your fault, I did configure and connect everything before even founding this thread.
By coincidence I configured the same way you described earlier. I did that because the company who delivered the Hicom told me that they -think- it should be that way. (They almost never connected MOH sources to Hicoms).
So when I found this thread, I thougt I did the right thing. And even more beginning to think something was really wrong. Not (yet) realising that it was for another version of the Hicom 150.
Until last night, you did put me on the right track with your previous post.

If I just did'nt configure the "external moh" last week, but just plugged in the EXM module, it would have worked quite directly, after finding out the audio input pins. Took me a week to figure this out.
Now its working like a charm, not taking in one of the 4 analog a/b ports.