Hi We installed Avaya system manage

[brjone]

Hi We installed Avaya system manager and CM 8.0couple months ago and using some J169 phones that we are not real happy with. What are model of phones you are using on CM that you like? right now our biggest complaint is the phone does not "go home" meaing if you answer a bridg appr when you hang up the phone stays on that brgd appr. so if admin answers CEO's line, hangs up and tries to make a call it calls from CEO line. appreciate any recommendations

 

[avayaguy23]

are you using h323 or SIP J169 firmware?

 

[brjone]

sorry should have included this SIP J169 firmware 4.0.2.1.3

 

[avayaguy23]

Split screen does not work from settings file/or from Session Manger Profile.
(Only from "craft" menu on physical phone)

Phone Groups Do not work from settings file/or from Session Manager Profile.
(Only from "craft" Menu on physical phone)

If Bridged Call is Answered on phone. Next off hook will stay on the bridged line and not go to prime line.

1. “Half/Full width screen on J179”. It is working in Aura 7.1.3.4 GA and J179 4.0.2.1.3. Set screen width via settings file is targeted into 4.0.3 with tentative date/Period October 2019;
2. “Phone Groups” – This is scheduled to be fixed in 4.0.3.0 release in early October 2019. SAC fb – documentation JIRA SIP96X1-64718 created.
3. “J179 initiating call from previously used Call/Bridged Appearance”. CPE has created JIRA SIP96X1-64588 to track this issue. This functionality is scheduled for the 4.0.4.0 release with tentative date January 2020.

 

[brjone]

sorry this is confusing are J169 and J179 phones the same? is this saying the if bridged call is answered on a phone next off hook will stay on bridged line and not go to prime, is set for fix on 4.0.4.0 release Jan 2020?

 

[avayaguy23]

J169 and j179 use the same firmware. And yes sounds like you will have to wait unless you open a ticket with avaya

 

[kyle555]

show page 2 of the station form in CM

 

[brjone]

avayaguy23 thank you I did find the doc your reference in support avaya. I need to work on using this tool more. We just installed CM in July very busy working through the bugs.

 

[brjone]

kyle555 not sure what you mean?

 

[kyle555]

Is 'select last used appearance' enabled on page 2 of the station form? That would explain your complaint.
If its not, and if you could prove the problem doesn't exist with a 9600 phone on the same station, I'd reckon you've got a J phone bug.

display station 3771                                      Page   2 of   5
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe              Auto Select Any Idle Appearance? n
          LWC Activation? y                         Coverage Msg Retrieval? y
  LWC Log External Calls? n                                    Auto Answer: none
             CDR Privacy? n                               Data Restriction? n
   Redirect Notification? y                     Idle Appearance Preference? n
 Per Button Ring Control? n                   Bridged Idle Line Preference? n
   Bridged Call Alerting? n                       Restrict Last Appearance? y
  Active Station Ringing: single
                                                         EMU Login Allowed? n
        H.320 Conversion? n          Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed                     EC500 State: enabled
         Multimedia Mode: enhanced                 Audible Message Waiting? n
    MWI Served User Type:                       Display Client Redirection? n
              AUDIX Name:                      Select Last Used Appearance? n
                                                 Coverage After Forwarding? s
                                                   Multimedia Early Answer? n
 Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? y
 Emergency Location Ext: x              Always Use? n IP Audio Hairpinning? n

https://downloads.avaya.com/css/P8/documents/100171650

p737

Select Last Used Appearance
Valid Entry Usage
y Indicates a station’s line selection is not to be moved from the currently selected line
button to a different, non-alerting line button. The line selection on an on-hook station
only moves from the last used line button to a line button with an audibly alerting call.
If there are no alerting calls, the line selection remains on the button last used for a
call.
n The line selection on an on-hook station with no alerting calls can be moved to a
different line button that might be serving a different extension.

 

[avayaguy23]

I’m using h323 6.8.2 for j169 and we are finding nothing but bugs. Avaya really rushed this product. They were better off keeping the 9611g phone.

 

[brjone]

thank you Kyle "Select last used appearance" is not an option for us in CM. We have tried all of the options listed below that are available on our features options. none work

display station 6697 Page 2 of 7STATIONFEATURE OPTIONSLWC Reception: spe LWC Activation? yCoverage Msg Retrieval? yAuto Answer: none CDR Privacy? nIdle Appearance Preference? nPer Button Ring Control? yBridged Idle Line Preference? n Bridged Call Alerting? yRestrict Last Appearance? yActive Station Ringing: single H.320 Conversion? nPer Station CPN - Send Calling Number? EC500 State: enabled MWI Served User Type: sip-adjunctCoverage After Forwarding? sRemote Softphone Emergency Calls: as-on-localDirect IP-IP Audio Connections? yEmergency Location Ext: 6697 Always Use? nIP Audio Hairpinning? n

Edit Endpoint

System
Extension

General Options (G)
This Tab has Required Field
Feature Options (F)
Site Data (S)
Abbreviated Call Dialing (A)
Enhanced Call Fwd (E)
Button Assignment (B)
Profile Settings (P)
Group Membership (M)
Active Station Ringing
Auto Answer
MWI Served User Type
Coverage After Forwarding
Per Station CPN - Send Calling Number
Display Language
Hunt-to Station
Remote Soft Phone Emergency Calls
Loss Group
LWC Reception
Survivable COR
AUDIX Name
Time of Day Lock Table
EC500 State
Location
Voice Mail Number
Music Source

Bridging Tone for This Extension
Features
Always Use
Idle Appearance Preference
IP Audio Hairpinning
IP SoftPhone
Bridged Call Alerting
LWC Activation
Bridged Idle Line Preference
CDR Privacy
Coverage Message Retrieval
Direct IP-IP Audio Connections
Survivable Trunk Dest
H.320 Conversion
Bridged Appearance Origination Restriction
IP Video Softphone
Restrict Last Appearance
Per Button Ring Control
TUrn on mute for remote off-hook attempt
IP Hoteling
*Required

 

[brjone]

Avayaguy23
We have some of the 9600 phones on an IP office and no complaints. our sales team highly recommended the JSeries. Can you direct me to a list of Avaya CM supported phones for CM?

 

[avayaguy23]

Avaya’s new “10 year platform” phone is the j series. The 9611g was its predecessor. Unfortunately, this new platform is plagued with bugs. I would recommend staying on the j series because avaya tends to end of life their products within 2-3 years. I would suggest opening a ticket with avaya to gain access to fixed firmware instead of waiting until January. Force avaya’s hand.

 

[brjone]

OK thank you. Our VAR has opened a ticket and we are pushing them but my management team is asking us to look at other options. I will share your suggestion.
I know because of our experience with Avaya as soon as I say it they will be nodding in agreement.
I do thank you guys for your help. I have a feeling tek- tips is going to be my best friend

 

[kyle555]

What model is the phone administered as? H323 J's need to be 9608/9611. In my SMGR 8.1 I have "use last appearance" in my endpoint editor.

 

[brjone]

kyle it is SIP J169 not H323 9600