Hi, we are moving over to a Avaya p

[paullem]

Hi, we are moving over to a Avaya phone system and need to understand how the Call Park procedure works. Does the system come predefined with the number of Call Park Slots or can you set them yourself through the Admin Console? If you setup 8 Call Park Slots then how do you access them on a Avaya Digital Phone?

Many thanks for any help.

 

[budbyrd]

You can have as many park locations as you would like, and parks are designed to be picked up from any phone. I would hope that who ever is putting your system in would have at least given you a functional description of what it could do.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Westi]

works 2 fold
1. You predefine your buttons with park numbers like budbyrd said

2. you have only a park button and keep pushing it (nasty way to do it) then the system will park the calls with a park zone of your extension number with added 1, 2, 3 etc
so if you are extension 201 then the first person you park is on park zone 2011, the next on 2012 ...
to unpark you have to press an unpark button then dial the 2011, 2012....

Use number 1 if you can at all spare some buttons


Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[paullem]

Thanks for your reply. We are in initial discussions with suppliers and trying to get some of them to understand how we work is easier said than done. They tend to concentrate on Direct dialing. We currently have eight lines coming in and users pickup a call from one of the lines after a Page from reception. This system works better for us rather than direct dialing.

Call parking appears to be the equivalent of our line system. Do you setup the number of park locations from the Admin Console? If you setup 8 park locations, do you have to have 8 free buttons on each phone or can you access the park locations in another way?

Many thanks for your help

 

[TouchToneTommy]

You generally set up each phone, including a receptionist, with 3 call appearances and 3 parks (Park 1, Park 2, and Park 3). All calls, internal or external, are made on the Call buttons. Receptionist answers an incoming call, it is for Paul. She presses Park 1, and everyone's Park 1 button is blinking. Receptionist pages "Paul, you have a call holding on Park 1". You go to your phone, or any phone actually, and press the flashing Park 1 button, the call is pulled over to the Call button on the phone, Park 1 is now idle.

 

[paullem]

Thanks for all your posts. That gives me a much better idea of the Call Park facility.