Was wondering if anyone esle has run into the issue, this is what I sent Mcafee, but doubt I'll get much of an answer back...
Any help would be greatly, greatly appreciated!
Based on everything I am finding on internet, many people have the same issue, and yet there seems to be no solid resolution, or at least one that I can get to work.
It seems that Norton/Symantec says to try and disable your service, if that works, then contact Mcafee, so here I am, contacting you.
Basically, we are using Symantec/Veritas Backup Exec Version 10d and EPolicy Orchestrator 3.6.1.166
On mosts ervers, we are having no problems backing up the system state, but on at least one or two windows 2003 servers, running ePolicy agent, we are getting failures when backing up the system state. I have now determined that it is caused by the EPolicy blocking the backup, because if I disable the epolicy access protection on the server, everything works fine, if I turn it back on, it fails again, so it is reproducable.
What I am trying to find out, and cannot get a good example, is how to allow the Symantec Backup Exec remote proccess to run unimpeded, i.e. run without having a failure caused by the ePolicy.
I keep trying to setup access protection rules (to allow beremote.exe), but either I am doing it wrong, or something else is occurring that I am not aware of.
Could you please point me in the direction of a knowledge base article that describes the issue, and how to fix it, or could you possibly explain how to fix it, so that we may perform successfull backups of the system state, without ePolicy getting in the way, and causing the backup to fail?
Jay
Any help would be greatly, greatly appreciated!
Based on everything I am finding on internet, many people have the same issue, and yet there seems to be no solid resolution, or at least one that I can get to work.
It seems that Norton/Symantec says to try and disable your service, if that works, then contact Mcafee, so here I am, contacting you.
Basically, we are using Symantec/Veritas Backup Exec Version 10d and EPolicy Orchestrator 3.6.1.166
On mosts ervers, we are having no problems backing up the system state, but on at least one or two windows 2003 servers, running ePolicy agent, we are getting failures when backing up the system state. I have now determined that it is caused by the EPolicy blocking the backup, because if I disable the epolicy access protection on the server, everything works fine, if I turn it back on, it fails again, so it is reproducable.
What I am trying to find out, and cannot get a good example, is how to allow the Symantec Backup Exec remote proccess to run unimpeded, i.e. run without having a failure caused by the ePolicy.
I keep trying to setup access protection rules (to allow beremote.exe), but either I am doing it wrong, or something else is occurring that I am not aware of.
Could you please point me in the direction of a knowledge base article that describes the issue, and how to fix it, or could you possibly explain how to fix it, so that we may perform successfull backups of the system state, without ePolicy getting in the way, and causing the backup to fail?
Jay