HG Night/Out of Service buttons not getting black. in 5.0(8)

[Bas1234]

The buttons on a 5621 to set a HG in Night/OoS are not getting black anymore like they used to in the 4.2.x This is when I leave the "Action Data" blanc. You can see the "O" in the Display but thats it. Anyone ran into this?

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It works! Now if only I could remember what I did...
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[kwing112000]

i had a case open with avaya and they told me it was changed and this is the way it will work going forward. if you find a way around it please let me know.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

Someone posted this a while back, I think it was Kyle, Avaya have said that in the past it was a bug that it worked and they have now fixed it, even though the Docs state that it's supposed to work, Avaya then said the Docs are wrong......idiots

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

HaHa oh well it was Kevin not Kyle...was close

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Why giving no visual indication of multiple groups being out of/in night service is seen as a good idea is beyond me, I would have thought that would be the strongest case for having a visual indication....but what do I know?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[kwing112000]

ya it doesnt make sense to me either. the avaya tech was tier 3 and when i questioned him about it he basically said working as designed and he could not get it up to tier 4. he said it was a bug and the docs are wrong. the last release it works in is 4.2.17

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

Then it is a bug from 3.0 or so

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ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

bugger...i have 20 HG here...:-(

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It works! Now if only I could remember what I did...
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[amriddle01]

The docs state that it's a feature since 4.0 but as the Docs are wrong they have been wrong for the last couple of years, I would have thought Avaya would have picked up on that a long time ago

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

Bas, if you have a 1608 or 1616 then you just have to give yourself the option to set it from your phone
I think they broke it with this new option

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

It is a very precise mistype/mistake isn't it, If I were more cynical I might have thought they have added/broke something that makes this impossible and they are just ssying it's a bug and the docs have been so wrong to save face......good job I am not like that

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Voila, tlpeter probably has it right

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

Ok got meself a workaround.

Create a HuntGroup Enable button, also leave it blank.

Now when you set "Night" / "Out of Service" press the Huntgroup enable button twice to "refresh" the screen.

___________________________________________
It works! Now if only I could remember what I did...
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[kristiandg]

It is indeed a bug, happened 1/2 way through the 5 trials. Supposed to be corrected in the first MR, or you can get a private build I'm told.

 

[Bas1234]

The CQ number is 84475, and will be solved in the next release Q1 2010 :-(

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It works! Now if only I could remember what I did...

Dain Bramaged
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