HG BLF button issue

[shadow181]

HI

Just completed an install of an SCN with IP500v2's and 96xx sets

The receptionist has brought an issue to our attention which surprisingly hasn't come sooner.

When you use a programmed BLF key to transfer a call to a Hunt Group you get an approx. 3 second delay before the complete key comes up. I believe this happens do to the key having to be programmed as a "dial"
Does anyone have a different way to program the key?
A key programmed as a HG key is only an appearance / answer key.

Thanks

 

[amriddle01]

Try dial extn instead

 

[shadow181]

Thanks Amriddle01

But dial ext isn't an option in button programming

 

[amriddle01]

True

 

[intrigrant]

Then create a shortcode type dial extension and put the shortcode under the key type dial.

A simple mind delivers great solutions

 

[tlpeter]

Try to put in Enable_OTT on the users source numbers.
This will speed things up.


BAZINGA!

I'm not insane, my mother had me tested!

 

[shadow181]

Thanks tlpeter

We were thinking of trying that

The short code won't work because it uses a dial as well
I believe the prOblem is the system is waiting for the dial timeout hence the delay

Will ott work on HGs?
I will test later before we try it at site

 

[intrigrant]

I suppose the group is on a remote site? Then do the following:
Program a key like this: Action "Dial" action data "*99"
Shortcode *99, Action "Dial", Action data "Groupnumber", Line ID "Outgoing ID of the line going to the remote system where the group resides"




A simple mind delivers great solutions

 

[shadow181]

HI

Thanks for the advice guys.

But none of these will solve our issue though we will try the OTT

To recap issue is local.
When you program a user to a blf key the system when you transfer will display right away the complete softkey because this is a system feature key
When you program a BLF to dial a HG you don't have a system feature to do this. So when you program it as a dial the system will wait for the timers to time out before you get the complete action.

I will reach out to tech for a possible solution

Thanks

 

[amriddle01]

Lower the dial delay count to match extn length, means you can't overlap extns and external numbers though, no problem if you dial 9 for outside anyway

 

[dizzyphil]

Put a # after the HG number in the number field of the short-code. This will bypass the delay count and send the number immediately.

Diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[shadow181]

Thanks Dizzyphil
We will try that

 

[shadow181]

Thanks Again,

Just tested with the client, they are happy with the result

 

[dizzyphil]

NP. Anytime you are dialing out an Avaya system, you can follow up the last digit with the # and it will make the call immediately. FYI.

Have a good one!
Diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[tlpeter]

Or make it an emergency call

BAZINGA!

I'm not insane, my mother had me tested!