Hi everyone, first of all I am grateful for all of your advice. Here is my problem: My brother has been using my computer and I suspect there are viruses on my computer. First this thing disabled norton and now my norton control center says "autoprotect: OFF, Email Scanning: ERROR. OK, here is where everything stops making sense. 1) I have uninstalled/reinstalled MANY times. 2) I dloaded AVG antivirus for free and detected about 60 infected files (50 of which were quarantined by pestpatrol. The rest were infected files. SO, I ran live update and also the other thing (similar to live update) reset the computer in safe mode RAN A FULL system scan and NOTHING CAME OUT. NEXT, after rebooting, the stupid norton message tells me that some virus or other thing is changing the options, and that I need to go to this securities website to run an online virus check. So I do that AND IT REGISTERS 11 INFECTED FIles, I wrote them down : c: edow.exe infected with Download.Adware, c:msbb.exe is infected with Adware. 180search, c:trufkz.html is infected with Adware.cdt, c:winnt\key2.txt is infected with Adware.Blazefind, C:\WINNT\System32\BO2802040113.dll is infected with Adware.VirtualBouncer....I can go on for 6 more files if you want....NOw waht the H*ll are these files that my norton can not pick up? And now look what happened I recently found them and placed them in my quarantine box (in norton) and I canned them and they are not infected!!! i dont understad, I am completely lost and frustrated and confused...please help me...anyoneeee
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HELP!!!!!!!!!!!!! 1
- Thread starter JCNY14x
- Start date
GrnEyedLdy
Instructor
Download Hijack This. Run a Scan with a log file. Post the log file here and someone will be able to help you.
Here is a link.
After you get things cleaned up, here are a few suggestions for ongoing protection.
MS AntiSpyWare
SpyWare Blaster
Spybot Search & Destroy
Patty![[ponytails2]](/data/assets/smilies/ponytails2.gif "[ponytails2] [ponytails2]")
Here is a link.
After you get things cleaned up, here are a few suggestions for ongoing protection.
MS AntiSpyWare
SpyWare Blaster
Spybot Search & Destroy
Patty
- Thread starter
- #3
Thank you for your response Patty 
here is my Hijackthis log as of now:
Logfile of HijackThis v1.99.1
Scan saved at 11:47:08 AM, on 3/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINNT\wanmpsvc.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgemc.exe
C:\WINNT\System32\wuauclt.exe
C:\WINNT\System32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINNT\System32\wuauclt.exe
C:\WINNT\SoftwareDistribution\Download\6ca7b3a8efd5a9b6f87fff395a2eb989\update\update.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\New Folder (2)\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINNT\System32\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=ftp-proxy.duke.edu:8080;gopher=gopher-proxy.duke.edu:8080;http=http-proxy.duke.edu:8080;https=https-proxy.duke.edu:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", " (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\7crgyldz.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\7crgyldz.slt\prefs.js)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINNT\DOWNLO~1\CONFLICT.1\ALTAVI~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F3064413-AF44-4AF6-A95D-35E660AD9DDB} - C:\WINNT\System32\pcp.dll (file missing)
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINNT\DOWNLO~1\CONFLICT.1\ALTAVI~1.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_3_19_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [Microsoft Instant Messenger] MSNGMSNGR32.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay] C:\WINNT\System32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Steam] C:\Program Files\Valve\Steam\Steam.exe -silent
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: AltaVista Search - file://C:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Translate - file://C:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextTranslation.htm
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINNT\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINNT\System32\ms.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - O16 - DPF: {9FC87BC7-7963-4B70-8485-B1A41034C9A1} (CSonyPicturesGameDownloaderCtl Object) - O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GoBack Polling Service (GBPoll) - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe
here is my Hijackthis log as of now:Logfile of HijackThis v1.99.1
Scan saved at 11:47:08 AM, on 3/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINNT\wanmpsvc.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgemc.exe
C:\WINNT\System32\wuauclt.exe
C:\WINNT\System32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINNT\System32\wuauclt.exe
C:\WINNT\SoftwareDistribution\Download\6ca7b3a8efd5a9b6f87fff395a2eb989\update\update.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\New Folder (2)\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINNT\System32\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=ftp-proxy.duke.edu:8080;gopher=gopher-proxy.duke.edu:8080;http=http-proxy.duke.edu:8080;https=https-proxy.duke.edu:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", " (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\7crgyldz.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\7crgyldz.slt\prefs.js)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINNT\DOWNLO~1\CONFLICT.1\ALTAVI~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F3064413-AF44-4AF6-A95D-35E660AD9DDB} - C:\WINNT\System32\pcp.dll (file missing)
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINNT\DOWNLO~1\CONFLICT.1\ALTAVI~1.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_3_19_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [Microsoft Instant Messenger] MSNGMSNGR32.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay] C:\WINNT\System32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Steam] C:\Program Files\Valve\Steam\Steam.exe -silent
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: AltaVista Search - file://C:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Translate - file://C:\Program Files\ALTAVISTA Toolbar\Cache\SelectedContextTranslation.htm
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINNT\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINNT\System32\ms.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - O16 - DPF: {9FC87BC7-7963-4B70-8485-B1A41034C9A1} (CSonyPicturesGameDownloaderCtl Object) - O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GoBack Polling Service (GBPoll) - Roxio, Inc. - C:\Program Files\Roxio\GoBack\GBPoll.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe
- Thread starter
- #4
The author of the article detected Spyware, not a virus.
Expanded threats are currently not blocked by Symantec Antivirus CE auto-protect or real-time protection. The product is not designed to do so.
There is currently not a version of Symantec Antivirus available that blocks adware/spyware. Symantec Antivirus 9.x can however detect adware with a manual or scheduled scan, but the scan needs to be configured for this.
I recommend you do a full system scan with a program like Spybot or Ad-Aware on regular bases as well as your regular virus scan. These programs are designed to detect and remove spyware from both your file-system and your computer's registry.
It is however frustrating that you may sometimes have to run multiple anti-spyware programs to get rid of ALL the spyware. That's currently unfortunately the reality, but things are getting better.
Expanded threats are currently not blocked by Symantec Antivirus CE auto-protect or real-time protection. The product is not designed to do so.
There is currently not a version of Symantec Antivirus available that blocks adware/spyware. Symantec Antivirus 9.x can however detect adware with a manual or scheduled scan, but the scan needs to be configured for this.
I recommend you do a full system scan with a program like Spybot or Ad-Aware on regular bases as well as your regular virus scan. These programs are designed to detect and remove spyware from both your file-system and your computer's registry.
It is however frustrating that you may sometimes have to run multiple anti-spyware programs to get rid of ALL the spyware. That's currently unfortunately the reality, but things are getting better.
GrnEyedLdy
Instructor
Hi JCNY14X,
I am no expert at reading these logs. I can detect the obvious, but often miss the subtle. I thought perhaps that a 'Hijack This' log expert would look at this and help you out. Without researching every entry I can not say what is what.
I can say that Search Hooks are not good...
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
In case none of the really qualified experts see or can respond to this thread, here is link to a tutorial on how to read a log. I have used this to clean up a few PC's in my office. I would love to help you out by researching each suspicious entry in your log, but have time constraints at the moment. There are those here among us at Tek-Tips that can simply 'eye ball' this log and let you know the problem areas. I am not there yet, I still need to research most entries. But I will be watching this thread as I know I will learn something from this.
Keep updating the post and let us know what happens.
Patty
ps... If no one is able to help you with this log, please run all the 'spyware' suggestions posted above and re-post a log.
I am no expert at reading these logs. I can detect the obvious, but often miss the subtle. I thought perhaps that a 'Hijack This' log expert would look at this and help you out. Without researching every entry I can not say what is what.
I can say that Search Hooks are not good...
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
In case none of the really qualified experts see or can respond to this thread, here is link to a tutorial on how to read a log. I have used this to clean up a few PC's in my office. I would love to help you out by researching each suspicious entry in your log, but have time constraints at the moment. There are those here among us at Tek-Tips that can simply 'eye ball' this log and let you know the problem areas. I am not there yet, I still need to research most entries. But I will be watching this thread as I know I will learn something from this.
Keep updating the post and let us know what happens.
Patty
ps... If no one is able to help you with this log, please run all the 'spyware' suggestions posted above and re-post a log.
-
1
- #8
JCNY14x,
Try these: Online HJT logfile analyzer (run HJT, cut/paste or upload the logfile, and follow the suggestions):
Also, Trendmicro's online scanner detects AND removes adware/spyware, as well as viruses. I use it in conjunction with Spybot/AdAware:
(Select "Complete Scan" when asked...)
jml
Try these: Online HJT logfile analyzer (run HJT, cut/paste or upload the logfile, and follow the suggestions):
Also, Trendmicro's online scanner detects AND removes adware/spyware, as well as viruses. I use it in conjunction with Spybot/AdAware:
(Select "Complete Scan" when asked...)
jml
- Thread starter
- #9
ABAMOTO: I hope my thread is of some help to your problems
Oggywan: Thanks; unfortunately, I found out about this the hard way: I spent all day Saturday doing virus scans in safe mode and downloading other virus utilities, which all found nothing. *A side note, the symantec securities website is very misleading in that they led me to their site to do an online virus scan and then this program found 40 threats. It then recommended that I update definitions and intelligent updater and THEN run a scan and it should detect and delete these infected files. However, none showed up in my scan after the updates.
Patty: Thanks as usual for your help I was able to fix those scripts or whatever they are - Hijackthis just plainly confuses me.
jml: That link was awesome, I have corrected many scripts in my Hijackthis file. THANKS!!!
Oggywan: Thanks; unfortunately, I found out about this the hard way: I spent all day Saturday doing virus scans in safe mode and downloading other virus utilities, which all found nothing. *A side note, the symantec securities website is very misleading in that they led me to their site to do an online virus scan and then this program found 40 threats. It then recommended that I update definitions and intelligent updater and THEN run a scan and it should detect and delete these infected files. However, none showed up in my scan after the updates.
Patty: Thanks as usual for your help
I was able to fix those scripts or whatever they are - Hijackthis just plainly confuses me. jml: That link was awesome, I have corrected many scripts in my Hijackthis file. THANKS!!!
GrnEyedLdy
Instructor
JML, what a great tool the 'Logfile Analyzer' is! Here is a star for you. I knew I would learn something from watching this post.
JCNY14x, glad you were able to solve your problems!
Patty
JCNY14x,
Go to and download Spyware Destroyer (pay the $29.95, it's worth it).
Install it, run liveupdate, then run Windows in safe mode and scan. If the program wants to restart Windows, let it, then start in safe mode again and run another scan. After a couple of scans, it should not find any more problems.
I got a serious infection on my home computer on Monday, and Tuesday I found Spyware Destroyer, installed it, paid for it, and ran numerous scans in normal mode before switching to safe mode. I thoroughly cleaned my system, which is functioning normally again.
I have no stake in PC Tools! I'm simply recommending a tool that was highly rated by PC Magazine, and that worked for me.
Bob
Go to and download Spyware Destroyer (pay the $29.95, it's worth it).
Install it, run liveupdate, then run Windows in safe mode and scan. If the program wants to restart Windows, let it, then start in safe mode again and run another scan. After a couple of scans, it should not find any more problems.
I got a serious infection on my home computer on Monday, and Tuesday I found Spyware Destroyer, installed it, paid for it, and ran numerous scans in normal mode before switching to safe mode. I thoroughly cleaned my system, which is functioning normally again.
I have no stake in PC Tools! I'm simply recommending a tool that was highly rated by PC Magazine, and that worked for me.
Bob
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