I have a customer that I am replacing an old Panasonic switch with a new Avaya Partner 509 R7 processor. I have a Large Mailbox VM PC Card R-3.0.
This client used the old Panasonic as a key-system in that the inbound calls rang at all extensions. The old system was without voice mail as well.
Of the nine extensions on the new system, only 5 of them need voice mail, so in the default voice mail configuration which is 8 mailboxes, I should be good, but read below and let me know if I should reconfigure for 10.
I want to propose a configuration to my client, but wanted to make sure that I could do the proposed actions prior to promising it and not being able to carry through afterwards.
They have four inbound lines. The first three lines roll off an 800-number and the fourth is their vendor call-in line, for schleps like myself.
I would like to use the VM auto attendant to answer all incoming calls and have a greeting that states something like,
Thanks for calling XYZ Corp, if you know you’re parties extension please enter it now.
For this Month’s Sales Specials press 5,
For Sales press 6,
For Customer Service press 7,
For Contact Information press 8
Their extensions are 10-18 so the selector code 1 will be direct extension transfer. And the remaining selector codes should be available.
Selector code 5, will need to go directly to a mailbox with an appropriate On-Sale greeting without an option to leave a message
Selector code 6, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
Selector code 7, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
Selector code 8, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
For selector codes 6-8 I don’t think I want to use hunt groups as the owner would prefer the call to ring on all applicable extensions immediately so any office staff could immediately grab it. Is this the role of a call group? If so what do I need to look at in the manual?
For line 4, is it possible to give it a different ring tone than the first three lines and still have it work with the above configuration? It might be nice to have an audible difference for when they're short staffed and busy doing something else, which would allow them to ignore the vendor-line (4) and keep working on something else.
Last thing I know that they used on the old Panasonic is a paging feature. Is it possible for me to setup a programmable button on each extension that when pressed will call each extension and broadcast? People are all over the place in this business, even though the employee’s usually number 5 they can be anywhere within the office or warehouse at any point. So I would like the ability for the office person to broadcast to all and say Joe pickup line 2 and he can then grab line 2 on the nearest handset.
I think that is the rough strokes if anyone has any other suggestions feel free to offer them.
Thanks.
This client used the old Panasonic as a key-system in that the inbound calls rang at all extensions. The old system was without voice mail as well.
Of the nine extensions on the new system, only 5 of them need voice mail, so in the default voice mail configuration which is 8 mailboxes, I should be good, but read below and let me know if I should reconfigure for 10.
I want to propose a configuration to my client, but wanted to make sure that I could do the proposed actions prior to promising it and not being able to carry through afterwards.
They have four inbound lines. The first three lines roll off an 800-number and the fourth is their vendor call-in line, for schleps like myself.
I would like to use the VM auto attendant to answer all incoming calls and have a greeting that states something like,
Thanks for calling XYZ Corp, if you know you’re parties extension please enter it now.
For this Month’s Sales Specials press 5,
For Sales press 6,
For Customer Service press 7,
For Contact Information press 8
Their extensions are 10-18 so the selector code 1 will be direct extension transfer. And the remaining selector codes should be available.
Selector code 5, will need to go directly to a mailbox with an appropriate On-Sale greeting without an option to leave a message
Selector code 6, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
Selector code 7, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
Selector code 8, will need to ring at probably 6 of the 9 extensions and if not answered go to a mailbox with a greeting that may or may not be allowed to leave a message.
For selector codes 6-8 I don’t think I want to use hunt groups as the owner would prefer the call to ring on all applicable extensions immediately so any office staff could immediately grab it. Is this the role of a call group? If so what do I need to look at in the manual?
For line 4, is it possible to give it a different ring tone than the first three lines and still have it work with the above configuration? It might be nice to have an audible difference for when they're short staffed and busy doing something else, which would allow them to ignore the vendor-line (4) and keep working on something else.
Last thing I know that they used on the old Panasonic is a paging feature. Is it possible for me to setup a programmable button on each extension that when pressed will call each extension and broadcast? People are all over the place in this business, even though the employee’s usually number 5 they can be anywhere within the office or warehouse at any point. So I would like the ability for the office person to broadcast to all and say Joe pickup line 2 and he can then grab line 2 on the nearest handset.
I think that is the rough strokes if anyone has any other suggestions feel free to offer them.
Thanks.
I have managed two other Partner setups in the past, but this would be the first one that may actually make use of some "advanced to me" features. I imagine I could slog through it, but before I even attempt to I am hoping to find out I am right in my thinking or if there is a system limitation that prevents me from doing things as described. 
