Help with Avaya IP 500

[Kockalone]

We got in our company Avaya IP Office 500 kit: Control Unit, VCM 32, the card base analog for analog phone lines, and two trunk card-ATM4 (analog trunk ports) Dual BRI (ISDN base for two lines). The set contains a few 1608 IP phone and one 1616. Now, all this I have to set to function properly. Everything is installed, I inserted the key feature, there are one ISDN line to pstn, I set a few users and logged on the phones (I put address of IP office in phones as ip of file servers and put al the phones in a switch, and in the lan1 of IP 500). All this good work in local, but I have no output to the PSTN. I need help about the following things: how to set IP 500 to have out to pstn for example when I press 9 (to get the tone of PSTN networks), what for short codes are using for, what is ASR, how to redirect incoming calls to a certail Ext,... I found some user's guides, but it would great if someone has a manual with examples or something for begginers, or have a little time for few advices ... I've never worked with IP telephone systems, I am still studying SIP, H.323 and other stuffs, but I would appreciate any help in at least this basic setup.
Sincerely,
Dejan

 

[hairlessupportmonkey]

Im not being funny, or trying to be unhelpful, but you will be better off asking a business partner / support company to install and maintain this for you?

I feel if you are totally green to the IP Office, your staff will hate you if you dont get it right.

The IPO might seem straigh forward as it works mainly out of the box.

Im wondering also, when you configured it, did you upgrade it first.

just my thoughts on the matter anyway.

 

[Kockalone]

Yeah, that would be great, but the point is that that the chief is planning for us to be resellers one day for Avaya IP office.Until then I have task to figure out how all this works.So...
I did all the stuff by instructions during the installation, so I upgraded it also. The thing is that I need basic things I mentioned in post, just for start. Later I deal with advanced stuff.Any help...

 

[TomMills]

Go on a course. if they want to be resellers then they will have to pay for it.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[Kockalone]

Ok, both of you are right,the course would be great, but in this moment that is impposible,maybe in the future. I already tried that. So if you have time for my questions I would be grateful...

 

[TomMills]

your questions are too in depth to be honest.

Shortcodes are used to activate/deactivate/access features.

Your PSTN setup will depend on what trunks you are using.

Anything you are unsure about, just click on it in manager and press f1.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[hairlessupportmonkey]

as Tom said, your questions are pretty fundimental to getting your switch working, and to install one, you really need to be trained, or need a good understanding of telephony.

I really dont think a 1 or 2 day course with your local BP will cost much. if you plan to resell these and install them, the investment will save you heart ache and the customer will get a better overall experience with you and the product. without it, you go out of business, and the product gets a bad name.

so this is why we are reluctant to offer assistance, as we all work pretty hard to get up to speed ourselves on this and other products, and then come here afterwards for help and assisntance.

in short, this isnt a site for free training.

 

[tlpeter]

Read this:

http://marketingtools.avaya.com/knowledgebase/

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

Read this:

http://marketingtools.avaya.com/knowledgebase/

"

What all of it?

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[tlpeter]

This one is easy Tom

If you would have done then you would not have ask all those stupid questions

I once got very far but i agree it is too much






ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

my stupid questions usually stem from hangovers and a huge workload

i have probably read about 70% of the knowledgebase. only 30% to go

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[tlpeter]

Probably one of those days




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!