Help Understand Test on DS1 Board

[usmamo]

Hello All,

I've been having issues with T1 being down for 4 days and the provider has finally gotten out and repaired the lines and redesigned our route. As of right now the local trunk is up at the demarc, but their stating our system is configured incorrectly and keeps locking out the D channel. I can busyout/release the board and get the trunk and signaling group up, but the second I complete a test call the trunk goes down into OOS/FE. I've contacted the provider and they stated that they need the layer 2 messages being sent back to the CO. I'm only a level 1 supporter and am waiting for the data requested.

Below is the Test board results I get, but I'm not sure what im looking at. Any input would be greatly appreciated.

026V3 MG-DS1 138 PASS
026V3 MG-DS1 139 PASS
026V3 MG-DS1 140 PASS
026V3 MG-DS1 141 PASS
026V3 MG-DS1 142 PASS
026V3 MG-DS1 143 PASS
026V3 MG-DS1 144 PASS
026V3 MG-DS1 145 PASS
026V3 MG-DS1 146 PASS
026V3 MG-DS1 1227 ABORT 1412
026V301 ISDN-TRK 0130/001 36 PASS
026V301 ISDN-TRK 0130/001 255 FAIL 4
026V301 ISDN-TRK 0130/001 256 ABORT 1116
026V301 ISDN-TRK 0130/001 257 ABORT 1113
026V302 ISDN-TRK 0130/002 36 PASS
026V302 ISDN-TRK 0130/002 255 FAIL 4
026V302 ISDN-TRK 0130/002 256 ABORT 1116
026V302 ISDN-TRK 0130/002 257 PASS
026V303 ISDN-TRK 0130/003 36 PASS
026V303 ISDN-TRK 0130/003 255 PASS
026V303 ISDN-TRK 0130/003 256 ABORT 1116
026V303 ISDN-TRK 0130/003 257 PASS
026V304 ISDN-TRK 0130/004 36 PASS
026V304 ISDN-TRK 0130/004 255 PASS
026V304 ISDN-TRK 0130/004 256 ABORT 1116
026V304 ISDN-TRK 0130/004 257 PASS
026V305 ISDN-TRK 0130/005 36 PASS
026V305 ISDN-TRK 0130/005 255 PASS
026V305 ISDN-TRK 0130/005 256 ABORT 1116
026V305 ISDN-TRK 0130/005 257 PASS
026V306 ISDN-TRK 0130/006 36 PASS
026V306 ISDN-TRK 0130/006 255 PASS
026V306 ISDN-TRK 0130/006 256 ABORT 1116
026V306 ISDN-TRK 0130/006 257 PASS
026V307 ISDN-TRK 0130/007 36 PASS
026V307 ISDN-TRK 0130/007 255 PASS
026V307 ISDN-TRK 0130/007 256 ABORT 1116
026V307 ISDN-TRK 0130/007 257 PASS
026V308 ISDN-TRK 0130/008 36 PASS
026V308 ISDN-TRK 0130/008 255 PASS
026V308 ISDN-TRK 0130/008 256 ABORT 1116
026V308 ISDN-TRK 0130/008 257 PASS
026V309 ISDN-TRK 0130/009 36 PASS
026V309 ISDN-TRK 0130/009 255 PASS
026V309 ISDN-TRK 0130/009 256 ABORT 1116
026V309 ISDN-TRK 0130/009 257 PASS
026V310 ISDN-TRK 0130/010 36 PASS
026V310 ISDN-TRK 0130/010 255 FAIL 4
026V310 ISDN-TRK 0130/010 256 ABORT 1116
026V310 ISDN-TRK 0130/010 257 ABORT 1113
026V311 ISDN-TRK 0130/011 36 PASS
026V311 ISDN-TRK 0130/011 255 FAIL 4
026V311 ISDN-TRK 0130/011 256 ABORT 1116
026V311 ISDN-TRK 0130/011 257 ABORT 1113
026V312 ISDN-TRK 0130/012 36 PASS
026V312 ISDN-TRK 0130/012 255 FAIL 4
026V312 ISDN-TRK 0130/012 256 ABORT 1116
026V312 ISDN-TRK 0130/012 257 ABORT 1113
026V313 ISDN-TRK 0130/013 36 PASS
026V313 ISDN-TRK 0130/013 255 FAIL 4
026V313 ISDN-TRK 0130/013 256 ABORT 1116
026V313 ISDN-TRK 0130/013 257 ABORT 1113
026V314 ISDN-TRK 0130/014 36 PASS
026V314 ISDN-TRK 0130/014 255 FAIL 4
026V314 ISDN-TRK 0130/014 256 ABORT 1113
026V314 ISDN-TRK 0130/014 257 ABORT 1113
026V315 ISDN-TRK 0130/015 36 PASS
026V315 ISDN-TRK 0130/015 255 FAIL 4
026V315 ISDN-TRK 0130/015 256 ABORT 1113
026V315 ISDN-TRK 0130/015 257 ABORT 1113
026V316 ISDN-TRK 0130/016 36 PASS
026V316 ISDN-TRK 0130/016 255 FAIL 4
026V316 ISDN-TRK 0130/016 256 ABORT 1113
026V316 ISDN-TRK 0130/016 257 ABORT 1113
026V317 ISDN-TRK 0130/017 36 PASS
026V317 ISDN-TRK 0130/017 255 FAIL 4
026V317 ISDN-TRK 0130/017 256 ABORT 1113
026V317 ISDN-TRK 0130/017 257 ABORT 1113
026V318 ISDN-TRK 0130/018 36 PASS
026V318 ISDN-TRK 0130/018 255 FAIL 4
026V318 ISDN-TRK 0130/018 256 ABORT 1113
026V318 ISDN-TRK 0130/018 257 ABORT 1113
026V319 ISDN-TRK 0130/019 36 PASS
026V319 ISDN-TRK 0130/019 255 FAIL 4
026V319 ISDN-TRK 0130/019 256 ABORT 1113
026V319 ISDN-TRK 0130/019 257 ABORT 1113
026V320 ISDN-TRK 0130/020 36 PASS
026V320 ISDN-TRK 0130/020 255 FAIL 4
026V320 ISDN-TRK 0130/020 256 ABORT 1113
026V320 ISDN-TRK 0130/020 257 ABORT 1113
026V317 ISDN-TRK 0130/017 255 FAIL 4
026V317 ISDN-TRK 0130/017 256 ABORT 1113
026V317 ISDN-TRK 0130/017 257 ABORT 1113
026V318 ISDN-TRK 0130/018 36 PASS
026V318 ISDN-TRK 0130/018 255 FAIL 4
026V318 ISDN-TRK 0130/018 256 ABORT 1113
026V318 ISDN-TRK 0130/018 257 ABORT 1113
026V319 ISDN-TRK 0130/019 36 PASS
026V319 ISDN-TRK 0130/019 255 FAIL 4
026V319 ISDN-TRK 0130/019 256 ABORT 1113
026V319 ISDN-TRK 0130/019 257 ABORT 1113
026V320 ISDN-TRK 0130/020 36 PASS
026V320 ISDN-TRK 0130/020 255 FAIL 4
026V320 ISDN-TRK 0130/020 256 ABORT 1113
026V320 ISDN-TRK 0130/020 257 ABORT 1113

We've replaced the DS1 Board, Verified framing, line coding and timing. I'm just sick of angry emails from my sale departments about the lines being down.

Thanks,

Mamo

 

[AvayaTier3]

hardware platform?
CM software version?

CM SAT - terminal emulation:
Command: list measurement ds1 summary 26v3
Command: list measurement ds1 log 26v3
Command: list config board 26v3
Command: list media-gateway for MG#26
Command: list sync media-gateway for MG#26
Command: display ds1 26v3
Command: display/status trunk 130
Command: display/status signaling-group x

The above commands will reveal many things to assist someone with helping you.

login as root to your media-gateway 26

show sync timing



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[usmamo]

Hello Sorry for not including all details. I do not have root access and was unable to run all recommended commands, but here's what I've got.

SW Ver: 7.1.3.2
HW: G700

list measurements ds1 summary 26v3

Switch Name: DK-CP-CM Date: 10:48 pm THU JAN 30, 2020

DS-1 LINK PERFORMANCE MEASUREMENTS SUMMARY REPORT

Counted Since: 8:29 am THU JAN 16, 2020
Valid 15-Minute Intervals in Last 24 Hours: 32
Seconds Elapsed In Current Interval: 258 ESF Error Events: 81
Test: none Pattern: none Synchronized: N/A
Loopback/Span Test Bit-Error Count: 0 Test Duration: 00:00:00

Worst 15-Minute Interval 24-Hour Current
Category Date Time Count Count Interval Count

Errored Seconds 01/30 16:14 3 5 0
Bursty Errored Seconds 01/30 16:14 2 3 0
Severely Errored Seconds 01/30 16:14 20 30 0
Unavailable/Failed Seconds 01/30 16:14 84 87 0
Controlled Slip Seconds 01/30 16:29 1 1 0
Loss Of Frame Count 01/30 16:14 18 25 0

list measurements ds1 log 26v3 Page 1

Switch Name: DK-CP-CM Date: 10:51 pm THU JAN 30, 2020

DS-1 LINK PERFORMANCE MEASUREMENTS DETAILED LOG REPORT

Counted Since: 8:29 am THU JAN 16, 2020

Date Time ES BES SES UAS/FS CSS LOFC

01/30 22:44 0 0 0 0 0 0
01/30 22:29 0 0 0 0 0 0
01/30 22:14 0 0 0 0 0 0
01/30 21:59 0 0 0 0 0 0
01/30 21:44 0 0 0 0 0 0
01/30 21:29 0 0 0 0 0 0
01/30 21:14 0 0 0 0 0 0
01/30 20:59 0 0 0 0 0 0
01/30 20:44 0 0 0 0 0 0
01/30 20:29 0 0 0 0 0 0
01/30 20:14 0 0 0 0 0 0

list configuration board 26v3

SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

026V3 DS1 MM MM710AP HW05 FW022 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17 18 19 20 21 22 23 24
u u u u u u u u

display ds1 26v3 Page 1 of 2
DS1 CIRCUIT PACK

Location: 026V3 Name: US CL LD
Bit Rate: 1.544 Line Coding: b8zs
Line Compensation: 1 Framing Mode: esf
Signaling Mode: isdn-pri
Connect: network
TN-C7 Long Timers? n Country Protocol: 1
Interworking Message: PROGress Protocol Version: b
Interface Companding: mulaw CRC? n
Idle Code: 11111111
DCP/Analog Bearer Capability: 3.1kHz

T303 Timer(sec): 4


Slip Detection? y Near-end CSU Type: integrated

Echo Cancellation? y Block Progress Indicator? n
EC Direction: inward
EC Configuration: 4
DS1 CIRCUIT PACK

ESF DATA LINK OPTIONS

Network Management Protocol: tabs
Send ANSI-T1.403 One-Second Performance Reports? n
Far-end CSU Address: b

INTEGRATED CSU OPTIONS
Transmit LBO: 0db
Receive ALBO: 26db
Upon DTE LOS: loopback


CPE LOOPBACK JACK OPTIONS
Supply CPE Loopback Jack Power? n

status trunk 130 Page 1

TRUNK GROUP STATUS

Member Port Service State Mtce Connected Ports
Busy

0130/001 026V301 in-service/idle no
0130/002 026V302 in-service/idle no
0130/003 026V303 in-service/idle no
0130/004 026V304 in-service/idle no
0130/005 026V305 in-service/idle no
0130/006 026V306 in-service/idle no
0130/007 026V307 in-service/idle no
0130/008 026V308 in-service/idle no
0130/009 026V309 in-service/idle no
0130/010 026V310 in-service/idle no
0130/011 026V311 in-service/idle no
0130/012 026V312 in-service/idle no
0130/013 026V313 in-service/idle no
0130/014 026V314 in-service/idle no
status trunk 130 Page 1

TRUNK GROUP STATUS

Member Port Service State Mtce Connected Ports
Busy

0130/001 026V301 in-service/idle no
0130/002 026V302 in-service/idle no
0130/003 026V303 in-service/idle no
0130/004 026V304 in-service/idle no
0130/005 026V305 in-service/idle no
0130/006 026V306 in-service/idle no
0130/007 026V307 in-service/idle no
0130/008 026V308 in-service/idle no
0130/009 026V309 in-service/idle no
0130/010 026V310 in-service/idle no
0130/011 026V311 in-service/idle no
0130/012 026V312 in-service/idle no
0130/013 026V313 in-service/idle no
0130/014 026V314 in-service/idle no

status signaling-group 130
STATUS SIGNALING GROUP

Group ID: 130 Active NCA-TSC Count: 0
Group Type: isdn-pri Active CA-TSC Count: 0
Signaling Type: facility associated signaling
Group State: out-of-service


Primary D-Channel


Port: 026V324 Level 3 State: out-of-service


Secondary D-Channel


Port: Level 3 State: no-link

 

[AvayaTier3]

your d-channel is out-of-service
your trunks would also be out-of-service-NE or out-of-service-FE

Most likely a telco provider issue. If a new circuit, possible protocol mismatch
for the ds1 board programming. In this case, d-channel would never come up, it would not
be up and down.


Command: list media-gateway

This will return ip address of your g700 gateway 26

use PuTTY telnet port 23
telnet g700_ipaddress

login: root
password: root

login as root to your media-gateway 26

g700 commands for sync

CONFIGURE MG DS1 SYNC

show mg list_config
show sync timing
clear sync interface primary
clear sync interface secondary
set sync interface primary v3
set sync interface secondary
set sync source primary
set sync source secondary
set sync source local
set sync switching disable
set sync switching enable


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[usmamo]

The trunk has been in place for 11 years and was recently repaired after a cable cut underground.

The D channel will go up for about 30 seconds, but once I place a test call it goes out of service. As of right now I finally have the telco looking at their configurations after getting them the layer 2 messages being sent over the D channel. I'll update when I hear more from the telco.

I would love to try the Root stuff, but I'm not "allowed" as I'm still green when it comes to system configurations, I spend 90% of my time in Avaya CMS and programming callflows for our call center.