dbeaty
Technical User
- Dec 14, 2010
- 7
Our system is working good but I want to improve it's operation for our business. Namely, we do not have a receptionist, or one person answering the operator set. So, if an incoming call goes to the operator set and then general delivery voice mail, no one else can pick it up when it rings.
IOW, if a call comes in, and the caller presses zero because they don't know who to ask for, the front phone rings. But I need to allow 3-4 other sets to pick this call up from other desks. As it is now, the call can not being picked up from the other users desks.
I would like to make it like this: A caller presses zero (or another number) and then it rings to 3-4 sets I select. Then if no one picks up, it rings to the general delivery voice mail box...
Any ideas? I can program Element Manager pretty well, but some of the more esoteric parameters throw me.
Dbeaty
IOW, if a call comes in, and the caller presses zero because they don't know who to ask for, the front phone rings. But I need to allow 3-4 other sets to pick this call up from other desks. As it is now, the call can not being picked up from the other users desks.
I would like to make it like this: A caller presses zero (or another number) and then it rings to 3-4 sets I select. Then if no one picks up, it rings to the general delivery voice mail box...
Any ideas? I can program Element Manager pretty well, but some of the more esoteric parameters throw me.
Dbeaty