Our operator (Nancy) claims she's not seeing call appearances and has lines idle when incoming calls are sent to voicemail. We just had one happen while I had logging running, and I'm trying to make sense of what the log messages mean. In this particular instance Nancy said she had made an outgoing call and was on the phone when her voicemail light came on. She has four line appearance buttons on her phone and said none of them showed an incoming call. Any ideas?
Thanks,
Geoff
Here's the log entry showing the call that went to VM:
3200055mS CD: CALL: 5.6.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (7.6) Bend="" [] (0.0) CalledNum=9483 () CallingNum=99155XXXXXX () Internal=0 Time=0 AState=Idle
3200056mS PRN: PrepareIncomingCall: incoming_group_id is 1.
3200056mS PRN: Setting configured voice gain on ch 5.
3200056mS CMTARGET: LOOKUP CALL ROUTE:5149 type=0 called_party=9483 sub= calling=99155XXXXXX in=1 complete=1
3200057mS CMTARGET: SET BESTMATCH:5149 length 4 vs 0 match=7136XXXXXX dest=Main
3200058mS CMTARGET: LOOKUP INCOMING CALL ROUTE:5149, calling party is 99155XXXXXX. Using destination Main
3200058mS CMTARGET: ADD TARGET:5149 number=Main type=0 depth=1 nobar=1 setorig=1
3200059mS CMTARGET: SET HG:5149 Main orig=1
3200059mS CMTARGET: ADD HG:5149 Main (depth=2 B=CMCSIdle[0])
3200059mS CMTARGET: CHK HG EXCEPTED:5149 Main count=0
3200059mS CMTARGET: ADD USER:5149 NancyK(300, state=Connected) (depth=3 B=0) cw=0 allow redirect = 0
3200059mS CMTARGET: LOOKUP CALL ROUTE:5149 returned 1
3200060mS CMTARGET: SELECT:5149 1 0 TGHG=feec92cc TGUSER=00000000 INCL=00000000 EXCL=00000000
3200060mS CMTARGET: ADD HG:5149 Main (depth=1 B=CMCSIdle[0])
3200060mS CMTARGET: CHK HG EXCEPTED:5149 Main count=0
3200060mS CMTARGET: ADD USER:5149 NancyK(300, state=Connected) (depth=2 B=0) cw=0 allow redirect = 0
3200060mS CMTARGET: SELECT:5149 NO TARGETS, TRY VOICEMAIL
3200061mS CD: CALL: 5.6.1 BState=ReDialling Cut=1 Music=0.0 Aend="Line 5" (7.6) Bend="Main(7000)" [Queue] (0.0) CalledNum=7000 () CallingNum=99155XXXXXX () Internal=0 Time=6 AState=Idle
3200062mS CMExtnTx: v=, p1=1012
CMSetup
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Called[#Main] Type=Voicemail (102) Called SubAddress[7000] SndComp Calling[99155XXXXXX] Type=National (2) Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=6 chan=10
Product Unknown
Display [99155XXXXXX>Main]
Cause=16, Normal call clearing
Locale: enu
3200068mS CMExtnRx: v=, p1=1012
CMAlerting
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Product Unknown
Thanks,
Geoff
Here's the log entry showing the call that went to VM:
3200055mS CD: CALL: 5.6.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (7.6) Bend="" [] (0.0) CalledNum=9483 () CallingNum=99155XXXXXX () Internal=0 Time=0 AState=Idle
3200056mS PRN: PrepareIncomingCall: incoming_group_id is 1.
3200056mS PRN: Setting configured voice gain on ch 5.
3200056mS CMTARGET: LOOKUP CALL ROUTE:5149 type=0 called_party=9483 sub= calling=99155XXXXXX in=1 complete=1
3200057mS CMTARGET: SET BESTMATCH:5149 length 4 vs 0 match=7136XXXXXX dest=Main
3200058mS CMTARGET: LOOKUP INCOMING CALL ROUTE:5149, calling party is 99155XXXXXX. Using destination Main
3200058mS CMTARGET: ADD TARGET:5149 number=Main type=0 depth=1 nobar=1 setorig=1
3200059mS CMTARGET: SET HG:5149 Main orig=1
3200059mS CMTARGET: ADD HG:5149 Main (depth=2 B=CMCSIdle[0])
3200059mS CMTARGET: CHK HG EXCEPTED:5149 Main count=0
3200059mS CMTARGET: ADD USER:5149 NancyK(300, state=Connected) (depth=3 B=0) cw=0 allow redirect = 0
3200059mS CMTARGET: LOOKUP CALL ROUTE:5149 returned 1
3200060mS CMTARGET: SELECT:5149 1 0 TGHG=feec92cc TGUSER=00000000 INCL=00000000 EXCL=00000000
3200060mS CMTARGET: ADD HG:5149 Main (depth=1 B=CMCSIdle[0])
3200060mS CMTARGET: CHK HG EXCEPTED:5149 Main count=0
3200060mS CMTARGET: ADD USER:5149 NancyK(300, state=Connected) (depth=2 B=0) cw=0 allow redirect = 0
3200060mS CMTARGET: SELECT:5149 NO TARGETS, TRY VOICEMAIL
3200061mS CD: CALL: 5.6.1 BState=ReDialling Cut=1 Music=0.0 Aend="Line 5" (7.6) Bend="Main(7000)" [Queue] (0.0) CalledNum=7000 () CallingNum=99155XXXXXX () Internal=0 Time=6 AState=Idle
3200062mS CMExtnTx: v=, p1=1012
CMSetup
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Called[#Main] Type=Voicemail (102) Called SubAddress[7000] SndComp Calling[99155XXXXXX] Type=National (2) Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=6 chan=10
Product Unknown
Display [99155XXXXXX>Main]
Cause=16, Normal call clearing
Locale: enu
3200068mS CMExtnRx: v=, p1=1012
CMAlerting
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Product Unknown