Help!! Major and Minor Alarms on Processor and MTCE Card.

[VoIPgirl]

Over the weekend, the air conditioning in our phone room failed and this morning, no ringing is on incoming calls for the caller side. The called party hears the rings.

As well as the following I noticed.

MTCE Card: Red on major and minor alarms
Processor Card: Red on major and minor alarms
Expansion Interface: Red as well.

Any suggestions on where to start? People can at lease place and receive calls, but worried that it may lead to further problems.

Thanks for your help.

 

[SF0751]

What do you see when you disp alarm?

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[VoIPgirl]

Active y
Major y
Minor y
warning y

I don't have a report period. and Equipment type put in. Do I enter the location of the processor and maintenance card?
Thanks

 

[SF0751]

Change "Warning" to N and F# to run the report.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[SF0751]

Sorry, that should be F3 and not F#.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[VoIPgirl]

so save after I change warning to N and then put F# where I would enter display alarms?

 

[bwilch]

Put N in the warning field and press F3, disregard the F# as Susan indicated.

Then cut and paste that screen for us.

 

[VoIPgirl]

Results
02A01 MAJOR EXP-INTF y 6/25-00:28
02A01 MAJOR EXP-INTF y 6/25-00:28
01A01 MAJOR EXP-INTF n 6/25-00:35
01A01 MAJOR EXP-INTF n 6/25-00:35
02AXX01 MAJOR ETR-PT y 06/25-00:35
02A MAJOR TONE-PT y 06/25-00:37
02AXX08 MINOR y 06/25 00:32
02AXX07
02AXX06
02AXX05
0sAXX04
02AXX03
02AXX02
02A Minor Tone-BD y 06/25-03:09

All the 02A are minor and a few seconds after...

This is the same time I believe the air was bad.
Thanks

 

[SF0751]

Also run a disp err for active-alarms and paste that for us, as well.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[VoIPgirl]

Port MTCE NAME Err Type Aux First Last
02AXX08-02AXX01 ETR-PT 513 1 06/25 06/27-11:31
err count- 255 err rt-4 rt Hr-4
02A TONE-0PT 769 105
02A16 DS1-BD 1793 8400
02A16 DS1-BD 1301 1301
01A16 UDS1-BD 1 0
01A11 CO-BD 1 0
01A12 CO-BD 1 0
01A13 AUX-BD 1 0
01A01 EXP-INT 2305 118
01A15 UDS1-BD 1 0

These all have happened since 6/25 and last occurance in the last few minutes.
Thanks for the help.

 

[supertech2000]

Just doing a quick look, you may have a problem with either the tone-clock for 02A or the expansion interface card for 02A. TN2182 is tone-clock and TN570 Expansion interface.

 

[phoneguy55]

Do you have maintenance? If so, call your service provider NOW!!!

 

[tkinney]

Also, if the air is not fixed yet get some fans running near the equipment to help keep it cool. I know from experience because our ceiling compressor went out once and overheated the cabinets causing complete shut down or should I say melt down!

 

[VoIPgirl]

Is there a way to fix the tone board? We have a few extras I believe. We do not have maintenance, but can call someone to come out for it??

Thanks

 

[mikeydidit]

You could run the inital test "test ala long clear". That may clear up more of your problems as I have noticed from your post that some of the expansion interface alarms have retired theirselfs. Then on the remaining alarms run the "test board xxxx long " then see what still fails and work on them. It looks like it wasnt very happy about the heat.

Mike Jones
Louisiana State University Health Sciences center

 

[VoIPgirl]

I have a tone clock in 01A and the one in 02A is the one that had the error. Can I switch the active one?

 

[VoIPgirl]

Thanks Mike,
Can this "test ala long clear" be done during business hours? Will it affect calls? I may have a technician come out tonight, but I am afraid more problems may come up this afternoon.

 

[mikeydidit]

It will not be service affecting to run those commands. The command would be "test tone 02a l" That should show you if it is really bad.

Mike Jones
Louisiana State University Health Sciences center

 

[VoIPgirl]

This command made my ASA hang... It is not responding. Does it take long to do it?

 

[VoIPgirl]

Looks like the command took out all my major alarms except the tone board.