Help I can't use my Unified Manager BCM 400 1

[pcmm]

I can no longer login to the Unified Manager, and my local reseller (who also has our maintenance contract) has not been able to solve the issue.

I'm on version 3.0 (don't ask I'm really pissed at Nortel)
We can't backup the system due to bugs in the 3.0 software, Nortel won't help us because they say we decided not to upgrade(Actually we didn't even know about the upgrade until this problem appeared)

When I try to login to the Unified Manager I get the following error "[Connection Failed] Failed to Connect to BCM Server"

In the information bar at he bottom of the Window I see the following message: AutomationException:0x80080005 - Server Execution failed.

The only things we've changed on the BCM recently were we Turned on the firewall for LAN1 and restricted it to ports 7000-9000 in order to allow IPSoftphones through that Network connection. The rule was setup manually because the defaul rule for this kept turning it's self off when we selected it! We also turned of the Web cache as we don't use the BCM as a proxy server for our internet connection.

Currently the only way I can connect to it is through Telnet. I can still however use the call pilot manager
backing up the system doesn't work as when I try to setup a Network mapped Drive ( through the GUI) the BCM locks out the account and can't connect.

Help!

I need to access my unified Manager and backup the system! My vender says the only way to resolve the problem is to completely reprogram the BCM and loose all my current settings and voicemail

 

[acewarlock]

Sorry about that. You need to creat one first.

Start
Settings
Control Panel
Network connection


You don't dial the IP address, you use your modem to dial the BCM. When the BCM answers you click on your IE browser and type the IP address 10.10.11.1 in the address bar and press enter, if it works you'll get the main menu

 

[acewarlock]

PS when you do connect, it will be very slow so be patient.

 

[biv343]

I would suggest connecting to 10.10.14.1. If the firewall filters are applied against the LAN 1 and/or LAN 2 ports, you'll have to connect to a non-firewalled IP, which would be the PPP address you get via the dialup connection.

 

[pcmm]

OK that make sense. So I have to hook up the BCM to an analogue line, then dial into that line and connect up to the BCM I'll Have to figure that out as I don't think we have an analogue line to use for that.