Help, Have Dongle need 32digit keys! 1

[digiandy]

Hello, and thanks in advance for any help.

We bought an ip office system from a client that was moving to the cisco platform. It came with the dongle for the licences we were told it has. The problem is it didnt come with that spreadheet that has the 32digit codes on it. I called my normal avaya vendor and they said they cant get that info without a po and order number.

Am I out of luck? are licences not transferrable? I paid quite a bit for this system and am feeling like I got the short end of the stick.

From reading many other threads on this issue, I see that some say that it can be done. If there is anyone that can help me get that file I would be greatly appreciative. I will also pay for your services. I am in a bit of a time crunch because I am setting up a small helpdesk call center for a client with this system and my go live date is May 10th.

Thanks for the help -Andy

 

[crashtest1000]

Tell me what the dongle number is?

 

[digiandy]

Crashtest1000,

Thanks for looking into this, parallel dongle serial number is 4011905.

Thanks - Andy

 

[mattKnight]

The licences are held in the IPO config, so if you have a copy of the config that was in use by the other firm, you will still have the keys.

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[Ragnorak]

If there are valid licenses associated with the dongle, Avaya can resend the keys to you. You probably need to go through an authorized dealer to them sent, but you should not have to re-purchase the licenses.

 

[h382]

I can resend the licenses to you. I have access to the Avaya site, and I can see all the licenses on the key. There are currently 10 licenses on there.

Not sure if it's something i'm "allowed" to do, but I'm sure we can work something out. Send me an email at mjh382@gmail.com

 

[digiandy]

Thank you all so much for your replies and help. I have resolved the issue.