Help! Default Allocated Answer Broken

[mikecastdogg]

I have a 401 NG small office system connected to a 406 via VPN. We use centralized VM and when a call comes into this location and you enter an extension we get a ring no answer (the actual phone does ring forever). Internally I can dial the extension and it will roll over to VM with no problem. If I call the 401 and enter an extension on the 406 it also works flawlessly. If I dial directly into the 406 and dial an extension on the 401, it also works. The only time I have the problem is when the call is incoming to the 401. The users are complaining g that calls never roll over to VM.

By the way assisted transfer in VM pro solves the problem, but not the desired solution. This problem started 3.0.48.


Please Help!!!!

 

[mikecastdogg]

Let me update this, it is only when i transfer from VMpro over the SCN. The exetnsions themselves can call each other and leave voicemail without issue. Again, if I use assisted transfer it works fine.

 

[JeSTeROCK]

I have seen this on another site. Lodge the fault with avaya

 

[mikecastdogg]

I assume avaya has never resolved this problem.

 

[mikecastdogg]

what is the general approach for a loggging an issue with avaya.