Newbie setting up CICS with 3 phone lines and 10 m7310 phones.
Telco hooked up their stuff and I have a cable that goes from the telco block into the CICS. Did default "square" install. First two telephone numbers work fine.
The third number just rings and rings but phones do not. Lines are supposed to be set by telco so that calling first number from 3 locations will all ring (rollover) and users can answer or call out on all 3 lines. Calling the first number from 2 locations works but the third location does not. Calling the 3 number directly just rings for caller but nothing heard on user phones.
I know I need to program one of the keys on the phones so people can punch the button and answer but do I have to do anything else? If so what? Any help would be appreciated as I am going to stay at it until it is done, The office needs the third line usable tomorrow morning.
I have the manuals but am not A TELCO guy.
Please help if you can, thanks.
I will be back on line in a hour when I get to the office from my location now.
Telco hooked up their stuff and I have a cable that goes from the telco block into the CICS. Did default "square" install. First two telephone numbers work fine.
The third number just rings and rings but phones do not. Lines are supposed to be set by telco so that calling first number from 3 locations will all ring (rollover) and users can answer or call out on all 3 lines. Calling the first number from 2 locations works but the third location does not. Calling the 3 number directly just rings for caller but nothing heard on user phones.
I know I need to program one of the keys on the phones so people can punch the button and answer but do I have to do anything else? If so what? Any help would be appreciated as I am going to stay at it until it is done, The office needs the third line usable tomorrow morning.
I have the manuals but am not A TELCO guy.
Please help if you can, thanks.
I will be back on line in a hour when I get to the office from my location now.