Hello,
I have a 1232 and TVS50. I recently added the TVS50 and all seems fine. I am getting one complaint. During the day when the system is not in AA mode individual extension are sent to the voice mail using the FWD/DND buttons. Folks are complaining about having that FWD/DND buttons light all the time. The are also playing with it and never getting the right setting (ie. Busy/NA forwarding). Often they pay no attention and set it to DND. (I think this is because the light is solid in this mode instead of blinking like in the Busy/NA mode.
Anyone have an thoughts? Is there a better way of getting extensions to their VM when NA/Busy/Afterhours?
Thanks
I have a 1232 and TVS50. I recently added the TVS50 and all seems fine. I am getting one complaint. During the day when the system is not in AA mode individual extension are sent to the voice mail using the FWD/DND buttons. Folks are complaining about having that FWD/DND buttons light all the time. The are also playing with it and never getting the right setting (ie. Busy/NA forwarding). Often they pay no attention and set it to DND. (I think this is because the light is solid in this mode instead of blinking like in the Busy/NA mode.
Anyone have an thoughts? Is there a better way of getting extensions to their VM when NA/Busy/Afterhours?
Thanks