Have a call roll from one line to another + voice mail

[pcutler]

Hi,

I did try to search for this, but the search function is down.

I want to have a set with two lines on it, say 1001, and 1002.

When a call comes into 1001, I want it to roll over to 1002 after three rings unless it’s answered, or 1001 is forwarded to voice mail.

If the call isn’t answered on 1002 after 3 rings I want to send it to line 1001’s voice mail.

What’s the best way to do this?

Would having these two lines also appear on a second phone set change how it’s done?

Thank you for your time.

Peter.

 

[johnpoole]

do a chg on the set, on 1001 change cls to hta fna sfa plus hunt 1002 and fdn 1002.. on 1002 add the same cls marks and use the voice mail answer dn.. if you need the code then we need the station type

john poole
bellsouth business
columbia,sc

 

[pcutler]

John,

Thanks for the reply.

Line 1002 doesn't appear as the main line on any set, it's a secondary line on a couple of sets.

Would this change the programing?

Thank you.

Peter.

 

[Arugg]

I'm having the same issue. I hope someone can help you too. As of now I have been unsuccessful.

 

[AvayaBlueEngineer]

you want hunt=voicemail DN and fdn=voicemail DN, make sure LHK is set to the last key you have scr 1002 programmed on.

 

[jamie2]

Arugg, did you get it working?

 

[Arugg]

no jamie not yet

 

[acewarlock]

Make life easier for all of us trying to help, POST the TNB so we can see what your doing.

 

[pcutler]

Sorry about that.

I do appreciate the help.

The TN is as follows:

MARP NOT ACTIVATED

TN 8 10
DATE
PAGE
DES

DES 1001
TN 008 0 00 10
TYPE 2008
CDEN 8D
CUST 0
FDN 400
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 458
LHK 0
PLEV 02
FCAR NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1001 0 MARP
01 SCR 1002 0 MARP
02 SCC
03 TRN
04 AO6
05 CFW 4
06 MWK 400
07
DATE 12 APR 2007
+++++++++++++++++++++++++++++++++++++++++

Thanks again.

Peter.

 

[EddieDuece]

Change the LHK to key 1.

 

[EddieDuece]

And change the hunt to 000

 

[EddieDuece]

Scratch that.

MARP 1002 to a 500 set with SFA FNA HTA, and the hunt to VM pilot number. Then on ext 1001, make sure you have CLS SFA FNA HTA, FDN=1002, HUNT=1002. The 500 set does not need a set attached to it. It is just there for functionality purposes. I just did this on my set and it worked well. Let me know if you don't understand.

 

[jamie2]

Eddie's always scratching something.

 

[pcutler]

Thank you Eddie,

That worked like a charm.

Peter.