Has anyone played with IPOCC

[crashtest1000]

I have it all set up in the LAB with licences etc but for the life of me I cannot get the inbound calls to ring to a Topic.

I can call the agents OK and answer and transfer on the IPOCC Agent Software BUT if I call Topic 3001 it comes up call failed although it looks like its going to the IPOCC because on the display it shows the call Centre server name.

My system short code is as follows
30XX
Feature= Dial Extn
Telephone Number= 6999|>>.

I need some training on this or better docs, but this should be easy pulling hair out

 

[biv343]

Same issue here. The documentation was a bit, shall I say, lacking in details. The only training I've seen available is for sales.

 

[mkoker]

Are there any options for a "Demo LIC" for IPOCC for lab use? Forgive me if I missed it in all of the docs.

NTS Direct

 

[JBRAM]

I am curious about this as well. I am about to have my first go at IPOCC. Seems like some 3rd party folks have some really nice ACD/CallCenter applications for IPO but they are $$$$.

 

[telecomtekperson]

Crash, you have created a topic with the post dial to be (XX) 01-99? So if you dial 3001, and you have a topic set for 01, you get nothing? Is your extension 6999 registered in the IPO?

 

[kevykevg]

Make sure you have the agent logged into the Agent Group.

 

[NYSTECH]

There is a install/ admin training course on Avaya U.

 

[Allenmendoza]

crashtest1000 Are you able to resolve this issue? can you share with us how you manage to resolve, I am having the same issue now. thankyou

 

[telecomtekperson]

The connection to IPOCC is a SIP extension that you filled out on the Excel sheet. Is that Extension registered with the IPO? Can you dial that extension and see the user name on the phone?

If you dial a topic what happens? Once you install IPOCC there are not topic routes yet, you need to install and set the default CF set.Have you done that yet?

 

[crashtest1000]

I didn't got it to go having another look at it this week because Avaya have now got some training organised.

Have put it on the back burner until Avaya sort out training

 

[Allenmendoza]

telecomtekperson

The connection to IPOCC is a SIP extension that you filled out on the Excel sheet. Is that Extension registered with the IPO? Can you dial that extension and see the user name on the phone?

If you dial a topic what happens? Once you install IPOCC there are not topic routes yet, you need to install and set the default CF set.Have you done that yet?

Yes the extension is already registered to the IPO, annd I can see the username on the phone. If I dial the topic, nothing happens, just dead air. when I check CHAP logs I saw below logs:

C8302a 14:51:15.530 CHAP_SIP_General ocSIPUAController::zOnConnectedToNetwork(cont=1) connection expires in 180 seconds. Send Register to renew registration in 180 seconds.
C6772a 14:50:43.332 CHAP_SIP_Warning ocSIPUAController::zCheckCallLimit(cont=1) call with ch=6910 rejected because call limit=20 calls/sec reached. Total 4277 rejected.
C6773a 14:50:43.342 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6774a 14:50:43.347 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6775a 14:50:43.347 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK37a460965ed8dccdab6247c62687858d
C6776a 14:50:43.348 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6911 Error Line Manager Error: Invalid line set parameters..
C6777a 14:50:43.357 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6778a 14:50:43.362 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6779a 14:50:43.362 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bKfff53b4e80d1fa3a7efcd57968a6b571
C6780a 14:50:43.363 CHAP_SIP_Warning ocSIPUAController::zCheckCallLimit(cont=1) call with ch=6912 rejected because call limit=20 calls/sec reached. Total 4278 rejected.
C6781a 14:50:43.374 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6782a 14:50:43.379 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6783a 14:50:43.379 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK6bdba5a588a6ddac533e6e1d79f7b607
C6784a 14:50:43.380 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6913 Error Line Manager Error: Invalid line set parameters..
C6785a 14:50:43.389 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6786a 14:50:43.395 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6787a 14:50:43.395 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK2109abb61f70e9d7ac0252e8697e9754
C6788a 14:50:43.397 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6914 Error Line Manager Error: Invalid line set parameters..
C6789a 14:50:43.406 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6790a 14:50:43.411 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6791a 14:50:43.411 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK82e88c2132a669e127c05a62731f3873
C6792a 14:50:43.412 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6915 Error Line Manager Error: Invalid line set parameters..
C6793a 14:50:43.421 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6794a 14:50:43.428 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6795a 14:50:43.428 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK52412fcfe38bdf60501edfebfe782afb
C6796a 14:50:43.429 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6916 Error Line Manager Error: Invalid line set parameters..
C6797a 14:50:43.437 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6798a 14:50:43.443 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries
C6799a 14:50:43.443 CHAP_SIP_AvSIPStackError problem:TransactionMap::storeTransaction, msg:Error: Out map table entries, key=z9hG4bK9da8f522171bd3b1e537f60d996a4867
C6800a 14:50:43.444 CHAP_SIP_FrameworkError SIGADAP: EndSession() failed. User=sip:6099@10.20.20.12 sessionId=6917 Error Line Manager Error: Invalid line set parameters..
C6801a 14:50:43.452 CHAP_SIP_AvSIPStackError problem:TransactionManager:rocessMessage, msg:received stray ACK or PRACK
C6802a 14:50:43.458 CHAP_SIP_AvSIPStackError problem:TFastHashTable, msg:Error - our of table entries

 

[tlpeter]

You need to configure the topic and if you did not then it won't work.
IPOCC has almost nothing to do with the IPO, keep that in mind.
You configure it all on the contact center.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Allenmendoza]

Hi tlpeter, i have already configured the topic and also activated the task flow and i have no error on the task flow. correct me if I'm wrong i think the task flow will not be activated if the topic doesn't exist nor not yet configured, is this right?

 

[tlpeter]

To be honest, i don't know.
I have been on a course but there was so much mentioned that i cannot even recall it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[telecomtekperson]

My guess, is that you do not have a MOH file in there, so the call flow is working, but you are on hold with no MOH.

Try adding the Music file, and then change your Task flow to use the new file

 

[Allenmendoza]

telecomtekperson , the call to topic doesn't reach the available Agents, if i was put on hold the Agent's phone should be rang first and on the caller side, callers should hear ringing but on my case i hear nothing,

 

[crashtest1000]

HI Allen

Is that your real name very cool

Got it to work set up the SIP domain

Step 1 In you DNS server add a record for the SIP domain and point it at your IPOffice IP address

Step 2 set this name in your IPO on lan 1 interface under voip

Step 3 on your ipocc xl sheet set the sip domain name.

 

[Allenmendoza]

Hi crashtest1000, thank you. I tried to follow the procedure but still cannot and having new chap error "C5684a 11:20:47.604 CHAP_SIP_FrameworkError ALSIP: CLineManager:ispatchIncomingRequest() incoming request=INVITE requestURI=sip:6099@10.20.20.12 not found in URI list." 6099 is my SIP extension ans 10.20.20.12 is my IPOCC server. where I can find this URI thing?

 

[crashtest1000]

I have put the DNS setup in dropbox. You cannot use an IP address

https://www.dropbox.com/sh/2pkj6vvd59ghz23/AACXgLAnL3cMEUMphVq_4Z8pa

 

[Allenmendoza]

yes, that exactly what i did. I raised ticket already to Avaya. tomorrow we have session, will update you. thanks crashtest1000