Hard button redial does NOT work

[iagaoe]

What am i missing, the hard button redial does not work.
I'm using IP office manager 6.1(12) and in the users short codes i have
9 as the code, no telephone number, feature dial, and line group id as 50: [9] which the ARS designated for that user.

Please help.
Thanks

 

[tlpeter]

Those buttons only do not work when the users do not have call appearance buttons !!!

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[fonewiz]

Add 9 under prefix in the Line Options.

 

[iagaoe]

I tried adding the 9 to the line options and no luck.

 

[tlpeter]

Do the phones have a a= and b= or even a c= in the sceen ?
If not then you do not have call appearcance on the phone and those are needed like i posted before

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[iagaoe]

Yes they have label is L1, Appearance as the action and action data is a=

 

[tlpeter]

You need two buttons
The first one has a= and the second one will get b=


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[iagaoe]

I have three of them, i just changed what the label say on the phone. But the three are a=, b=, and c= as the action data.

 

[iagaoe]

When i press the hard redial button, it lists the recent calls and when i select the one i want to redial, it says incompatable on the phone.

 

[mattKnight]

>it lists the recent calls

Are the recent calls prefixed with a 9 or not?

i.e.
90123456789
or
0123456789

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[iagaoe]

Yes they are prefixed with a 9.
Thanks

 

[mattKnight]

Ok,

Run a system monitor of the outgoing call, particularily the targetting

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[dphoneguy24]

Be sure your system short code is:
9N
N
Dial
ARS line group (default 50)

 

[iagaoe]

Be sure your system short code is:
9N
N
Dial
ARS line group (default 50)"

The reason i don't want a system short code pointing to a certain ars is that i have 2 seperate offices sending out 2 seperate caller id's. I do NOT want one or the other sending out wrong Caller IDS.

Correct me if i'm wrong though.

 

[amriddle01]

The system will by default send out a users DDI as CLI if they have one, if not you can specify what they send in the user short codes which you then point to the ARS.

ACS - IP Office Implement

 

[iagaoe]

What is a users DDI?
THanks

 

[amriddle01]

That's their number in an Incoming Call route if they have their own, some call it a DID.

ACS - IP Office Implement

 

[tlpeter]

Then you use user shortcodes and you can still point that to ARS

Get some who knows what he is doing


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

reread OP

>9 as the code, no telephone number

try 9N N as number

2nd vote for tlpeter

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[iagaoe]

Ya fixing the main short code fixed the problem. Added 9N and added N to the number.

"Get some who knows what he is doing"

Why would you say something like that? I don't know what i'm doing that why i ask. And i can't learn anything if i didn't ask....so why would i want to get "SOMEONE" who knows when i can figure it out myself. Pretty lame comment buddy.
Thanks for all the help from everyone with constructive help.