wightlight
MIS
Hi Everyone,
First of all, this is my first post here. I am new to the job and know next to nothing about phone systems, so please forgive my ignorance.
We are set up so that whenever someone calls our 800 number, all the phones in the sales dept. ring at once. I've been tasked with figuring out a way so that only one or two of these extensions ring before going through to the whole group.
At first I figured this would be done through Group Calling - and it would be a simple matter of changing from a Group Ring to a Linear hunt type. Failing that, possibly setting up a support group. However I never made it that far because no Group Calling seems to be set up at all. I've been poking through WinSPM and I can't seem to find how this group ring is being accomplished. There's nothing under Group Coverage, and there doesn't appear to be Personal Lines set up for the extensions.
Any ideas as to what I am missing?
First of all, this is my first post here. I am new to the job and know next to nothing about phone systems, so please forgive my ignorance.
We are set up so that whenever someone calls our 800 number, all the phones in the sales dept. ring at once. I've been tasked with figuring out a way so that only one or two of these extensions ring before going through to the whole group.
At first I figured this would be done through Group Calling - and it would be a simple matter of changing from a Group Ring to a Linear hunt type. Failing that, possibly setting up a support group. However I never made it that far because no Group Calling seems to be set up at all. I've been poking through WinSPM and I can't seem to find how this group ring is being accomplished. There's nothing under Group Coverage, and there doesn't appear to be Personal Lines set up for the extensions.
Any ideas as to what I am missing?