Group record voice mail greeting button 3

[comfortinntechci.com]

Using 9.1 EMBEDDED

I am trying to set up a single button for the receptionist that will allow her to record the greeting for the reception group without having to enter a mailbox number and password. Right now she has to dial *17 then enter the group number 7000 then the password.

Her personal mailbox does snot require her to use a password and she can just press the message envelope and then greeting.

I looked for instructions for either INTUITY oar IP OFFICE voice mail mode but only cam up with setting up a button using:

DIAL then *17 P 7000 P XXXX

Is there a recommended method for this. I do have H7000 added to her Source but that did ot work.

Thanks

 

[snowman50]

you want to set up a shortcode of:

Set up short code.
Code:*100 (or whatever code is free)
Feature:Voicemail collect
Telephone Number:"?huntgroupname" or “?7000”

the rest can be default.

Then set up a button to dial that shortcode.
User, Button programming ,dial,*100

User ,source number,Hxxxx ( xxxx is your huntgroup number )
H7000
if they have the H7000 source number it will dial the code and skip the pin, and give you access to the extra mailbox features you want.

 

[comfortinntechci.com]

Hi snowman50,
I followed your instructions and it asked for a password. I entered password and got in.

Am I missing something?

 

[snowman50]

The receptionist needs to be a member of the hunt group.

Try changing user button to
Voicemail collect / ?7000
This should take you to the mailbox directly..

I might have made a mistake in asking to use dial. But I thought that would work because it’s dialling the shortcode.

 

[comfortinntechci.com]

I changed it as you suggested and it still asks for a password

 

[snowman50]

Try the same method and scroll down to the huntgroup mailbox and select it.

You definitely have the H7000 in the reception source code.
U reception number….personal mailbox
H huntgroup number…huntgroup mailbox

 

[phonebits]

In my experience the source number entry on the user needing unauthenticated access needs to be H followed by the hunt group name with exact capitalization and spacing, not the hunt group number. So if your huntgroup was for example called IncomingCalls you would need a source number on the user of HIncomingCalls for it to work. With that in place, the user should no longer be prompted for a passcode.

 

[comfortinntechci.com]

Yes, H7000 is in the Source and both above suggestions did not work.

There is no scroll down selection option for the hung group it is just blank.

 

[phonebits]

Here's an example of a working phone, where the hunt groups are called In8687317, In4662041 and In7352705.

You have to type the H<huntgroupname> manually in the text entry field and hit OK, there is no drop down selection for these entries.

 

[comfortinntechci.com]

phonebits yes I just changed the USERS Source from H7000 to the hunt group name "Reception Desk" like below:

HReception Desk

How should I now program a button?

Thank you

 

[Westi]

name or number should work for years.
Try "?"7000 as telephone number in the shortcode

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

 

[comfortinntechci.com]

I have the SC for the button set as as

*7000
Voice Mail Collect
"?"7000

and it is still asking for the password

 

[Westi]

I just tried several options to get into the group mailbox (password set to 1234)

"?"7000
"?"7000D1234
"?"7000Y1234
"?"7000,,1234
"?"7000D,1234
"?"7000Y,1234
"?"7000*1234
"?"7000*,1234
"?"7000,,,D1234
"?"7000,,,D*1234
"?"7000,,,D1234#

and then some more alternate attempts with Y instead of D and commas before and after the D and Y

none work so I guess you will have to enter the password

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/