Group Paging not working on IP Phones

[DavidCT]

We have an SOE running 3.2 (54) in a residential setting and want to have "Page All" so announcements can be made through out the house.

I was able to make this work on DS phones but not IP phones.

I used button programming of:

Action = Dial Paging (Advanced -> Dial -> Dial Paging)
Action Data = 501 (Hunt Group all phones are in)

The Page All can be heard on all Digital Stations but none of the IP hard phones.

Any suggestions?

Thanks.

 

[kramMchappy]

I got the same problem at one of my client, what I found out was that it is a software issue and that Avaya were going on fixing the issue. The issue has not been fixed in 3.2.54.

 

[DavidCT]

Thanks, I know I'm not crazy because in our office we have a 406v2 and duplicated the problem on our set up (which has a mix of IP Hardphones and DS).

Did you set up your all page the same way I did (Dial Paging and then in the Data field entering a hunt group all phones are in??).

 

[progc]

I have this working exactly as you have it set up David.
I do have the latest software for both VM Pro and IPO.

 

[DavidCT]

progc,

Are you saying you can page to an IP hardphone without a problem?

If so, what's your hardware set up (IP Office, IP phone, and DS phone models).

 

[tlpeter]

@ davidct
did your ipphones pulled there firmware from a tftp server ?
when they are new out of the box they have 2.2 on it
you need 2.3

 

[DavidCT]

tlpeter,

How do I check the running firmware? I believe the answer is yes, as I recall the phones pulling an upgrade the first time I booted them.

What model IP phone are you using? In my set up they are 5621SW.

 

[tlpeter]

just hit the "mute"button followed by typing "view"
then you can search for it

 

[DavidCT]

tlpeter,

pressing mute and then typing view does nothing.

 

[kbrocious]

tlpeter,

Press "mute" and then type "VIEW", and then hit the "#" key

 

[DavidCT]

kbrocius, tlpeter,

Adding "#" after VIEW did the trick.

The .bin file on my phones are i20d01a2_3.bin.
So I presume this is version 2.3.

HOWEVER -- suddenly the all page is now working to DS and Hard IP phones. NOTHING has changed in my configs. At most I rebooted the Voicemail/Manager server.

 

[kbrocious]

DavidCT,

I'm fighting the ipphone paging as we type. Digital set work great but the ip sets (5610SW) are choppp and jittery. I fanyone can figure that out, I'll send them a cookie.

 

[DavidCT]

kbrocious,

Our dial page was not working at all to IP phones. Then it suddenly started. Now that it works, it's clear.

 

[tlpeter]

opes i forgot to mention the #
good that it works now

 

[progc]

DavidCT

I'm glad it's working for you. I've been wrapped up in projects and have not checked in.

I entered exactly what you posted originally and it just worked.

This client has a 406v2, a mix of 5602, 5610, 5621's and no digitals.

 

[DavidCT]

progc,

I can't explain why it started to work, but it did. And I know for sure it was not working before, and the phones were at 2.3 firmware.

Unrelated, but is there a way to program a button that pulls up a directory of all names/extensions? I have a "Dial Page" button programmed but the client does not want to have to remember extensions #'s. They are using 5410 phones, so buttons are limited (ie: can't do an Appearance button for each extension).