Group Hunt.... timer too short??

[seahawk04]

Having a brain fart today. I'm putting in a Group Hunt list (GHT) of 10 members. That part I have in place. Problem is if I leave CFN1 4 it disconnects half way through the hunt goup. If I change CFN1 to 2, it makes it through all the members, but two rings is too short. How can I leave it at 4 but allow enough time for it to reach each of the members (if unanswered). There has to be a timer somewhere, just not sure which one.

 

[nessman]

Look at your RCO setting on each phone, and the corresponding CFN setting in your CDB.

In other words, in one of my switches...

CFN0 4
CFN1 2
CFN2 6

Most phones here are set to RCO 0 - they'll ring 4 times before hunting. If I change RCO to 1 - it'll ring 2 times, RCO 2 - 6 times. These are configurable.

Also, if you're disconnecting halfway through your hunt group, the hunt chain is likely broken - double-check your HUNT/FDN settings each step of the way, and your CLS settings (HTA / FNA).

For example...

DN 2000 - HUNT 2001, FDN 2001, CLS HTA FNA
DN 2001 - HUNT 2002, FDN 2002, CLS HTA FNA
DN 2002 - HUNT 2003, FDN 2003, CLS HTA FNA
... etc... etc...

 

[seahawk04]

I changed RCO to 1 (CFN1 = 2) and it rings 2 times at each phone. When I use RCO 0 (CFN0 = 4) it rings 4 times at each, but only makes it halfway through the hunt chain. It is as if there is a timer set for RNA that is dropping call after abou 30 seconds. Looking for where that timer or parameter is

 

[ChrisJGB]

I think that your provider sends the disconnect. In Europe the providers disconnect after 90 sec and no-answer

Chris

 

[nessman]

If the provider is disconnecting after 90 seconds, then ditch the hunt group and program MCR keys instead.

 

[seahawk04]

Thanks Chris. I was afraid of something like that. It's actually dropping shorter than 90 seconds, but it could be the carrier has a lower threshold set. I just wanted to make sure I was missing something on my end. The next step is to convince these folks to do this another way.....

 

[DFKSydney]

I would agree with ChrisJGP.

In Aust, if you are on a mobile phone call, the timeout by the carriers is generally about 45secs. Taking a bit of a guess, if your ring periodicity is about 4 secs, at 4 rings before forwarding its around 16sesc per extension, so no.... you would not get the full member list.

Would not a basic ACD with announcements not be better? Answers the call, stops carrier time outs, and distributes calls to those available.

Failing that, maybe a GHTD/A codes. But remember that you cannot see if these are invoked. That ends up with potential misuse.