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Group fwd via a button? 2

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EAdams2009

EAdams2009

IS-IT--Management
Oct 20, 2009
113
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IP office v9.1

My phone vendor set up a hard coded button on a dept VP's phone with a hard coded # to fwd his group to when the button was pressed. ( Label: Send All Calls, Action: Set Hunt Group out of Service, Action Data: The hunt group #). The out of service condition is under the group, tab Fallback and the # is hard coded in the Out of Servce Destination field (91XXXXXXXXXX). The VP now wants to push a button and enter in the # he wants the hunt group fwded to. I need somewhere to start looking. Any ideas?
 
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What if I have a internal ext at a desk, put a fwd button on it. On the hunt group I fwd to a internal ext (the one with the fwd button)when the button on the VP's phone is pressed. They fwd the ext to whatever # they want then activate the button on the VP's phone??
 
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You should be able to create a button with the action Set Out of Service Destination and action data of the hunt group he wants to change. This is under Advanced/Set when changing the button.


ACSS,AIPS
 
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He would be able to specify a number after the button press? Ill check it out. Thanks
 
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Would they use the button to set out of service destination on the group (push it and type in the number 91XXXXXXXXXX, then use a separate button to actually set it out of service? In that order? Just clarifying. Thanks,
 
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Will do. Its at a remote site and Ill have them test it when the calls are slow. Thanks all!
 
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