Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Group fwd via a button? 2

Status
Not open for further replies.
EAdams2009

EAdams2009

IS-IT--Management
Oct 20, 2009
113
US
IP office v9.1

My phone vendor set up a hard coded button on a dept VP's phone with a hard coded # to fwd his group to when the button was pressed. ( Label: Send All Calls, Action: Set Hunt Group out of Service, Action Data: The hunt group #). The out of service condition is under the group, tab Fallback and the # is hard coded in the Out of Servce Destination field (91XXXXXXXXXX). The VP now wants to push a button and enter in the # he wants the hunt group fwded to. I need somewhere to start looking. Any ideas?
 
Sort by date Sort by votes
What if I have a internal ext at a desk, put a fwd button on it. On the hunt group I fwd to a internal ext (the one with the fwd button)when the button on the VP's phone is pressed. They fwd the ext to whatever # they want then activate the button on the VP's phone??
 
Upvote 0 Downvote
You should be able to create a button with the action Set Out of Service Destination and action data of the hunt group he wants to change. This is under Advanced/Set when changing the button.


ACSS,AIPS
 
Upvote 0 Downvote
He would be able to specify a number after the button press? Ill check it out. Thanks
 
Upvote 0 Downvote
Would they use the button to set out of service destination on the group (push it and type in the number 91XXXXXXXXXX, then use a separate button to actually set it out of service? In that order? Just clarifying. Thanks,
 
Upvote 0 Downvote
Will do. Its at a remote site and Ill have them test it when the calls are slow. Thanks all!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

comfortinntechci.com
  • Locked
  • Question
Group record voice mail greeting button 3
Replies
12
Views
292
Westi
Westi
DiscLight
  • Locked
  • Question
9.1 PRI Forwarding group calls to a cell 3
Replies
2
Views
790
Menniss
Menniss
Desmisclvlv
  • Locked
  • Question
Group VM login using button 5
Replies
7
Views
125
CalgaryJeff
CalgaryJeff
S
  • Locked
  • Question
Real-time speech to text via Avaya Agent?
Replies
4
Views
343
sizbut
sizbut
thephonelady
  • Locked
  • Question
Group call ?
Replies
1
Views
126
Westi
Westi

Part and Inventory Search

Sponsor

Back
Top