getting to voicemail 1

[hulk68]

I have an analog phone, ext 3363.
It has coverage path 10 on it, 5 rings then voicemail.

When our operator transfers an outside call to 3363, it rings 5 times then bounces back to the operator.

I switch the 5 rings to 4 or less and it work like it should, sending the outside call to 3363's voicemail.

How do I get this to work with 5 or more rings?

 

[jordy5535]

Try adding more time to the "Return call timeout" field on page of your console paramters screen.

 

[sjs1717]

hey hulk i see your doing well.........there should be somthing in the attendant fields that bring the call back after a set amount of rings


Steve
We're doing this stuff for the wealth and fame right?

 

[hulk68]

sjs1717...you found me again!
our battle from before helped me, but I have only had limited time to work on this task.
I appreciated all your help last time.

hopefully we can get it this time!

 

[hulk68]

jordy5535...how do I do that?
what commands do i need to use?

 

[jordy5535]

Change console parameters (or change system-paremeters console depending on your version). If the number of seconds shown will end up bein gless than your 5 rings, the call will revert back to your operator. Try adding 10 seconds and see what happens. If that is not enough add another 10 seconds and test.

 

[hulk68]

jordy5535...THAT WAS IT!
thank you so much.

now how does that affect all my other extensions?

 

[jordy5535]

Anytime your switchboard transfers a call to any extension, if the coverage path involved takes longer than the number of seconds in your console parameters, the call will time-out and return to your switchboard.

 

[hulk68]

so why not just set it to an extremely high number of seconds?
what's the down fall of adding seconds to this setting?

 

[jordy5535]

I have mine set at 90 seconds. If a transferred call isn't answered somewhere in 90 seconds the operator gets it back.