we have a norstar T7208 phone system. when a caller pushes zero, they are prompted that the operator is busy & to leave a message after the beep. our problem is we can't find the message or mailbox where it was delivered. we have a 2 digit system & have tried 100000, 110000, 120000 with no luck. we are getting the message the password is invalid. any suggestions?
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general delivery mailbox message retrieval 3
- Thread starter cpa1
- Start date
curlycord
Programmer
The log is 120000 by default
if it was changed you need to set it back to default.
It's done via F915/9 then enter password, press YES, press OK.
Passwords not allowed on this forum
Google : Nortar Setup and Operation Guide.
Then search for resetting the system admin password.
Once you do get in to F983 then press 9 and post your verion #.
=----(((((((((()----=
curlycord
if it was changed you need to set it back to default.
It's done via F915/9 then enter password, press YES, press OK.
Passwords not allowed on this forum
Google : Nortar Setup and Operation Guide.
Then search for resetting the system admin password.
Once you do get in to F983 then press 9 and post your verion #.
=----(((((((((()----=
curlycord
- Thread starter
- #22
curlycord
Programmer
Sorry 985
It tells you what DN the vmail system is, ignore it and press 9
=----(((((((((()----=
curlycord
It tells you what DN the vmail system is, ignore it and press 9
=----(((((((((()----=
curlycord
- Thread starter
- #24
OK here is what I did:
enter:F985
display:VM24 OK
enter:9
display
swd:
RETRY OK
enter:73738767793 and press OK softkey
display: reset pswd?
YES NO
Press:yes softkey
hang up
enter:F983
display: Log:
QUIT RETRY OK
enter:9
display:invalid password
I think this reset the system administrator password back to the default 0000, but I also think this is the mailbox 12 and don't I need mailbox 10 to retrieve messages?
enter:F985
display:VM24 OK
enter:9
display
swd:RETRY OK
enter:73738767793 and press OK softkey
display: reset pswd?
YES NO
Press:yes softkey
hang up
enter:F983
display: Log:
QUIT RETRY OK
enter:9
display:invalid password
I think this reset the system administrator password back to the default 0000, but I also think this is the mailbox 12 and don't I need mailbox 10 to retrieve messages?
- Thread starter
- #25
OK I tried this:
enter:F981
displayswd:
Other Retry OK
pressed: other softkey
display: Log:
QUIT RETRY OK
enter: 12 XXXX # (where xxxx is the new password set up after originally changed back to default pswd)
display: "System Manager" flashes for a second
display: 0 new 0 saved
Play Record Admin
This seems to get me to mailbox 12 which is empty. However,if a caller calls our office, skips our greeting & enters "0", they get a recording that says "the operator is not available, this is the general delivery mailbox, after the tone please leave a message". The recording is not one that our company set up but rather the standard female voice phone system recording. If we leave a "test" message, we can't find it in anyone's mailbox or mailbox 12.
If I go through the above F981 & enter mailbox 10 xxxx #, it says password invalid.
enter:F981
display
swd:Other Retry OK
pressed: other softkey
display: Log:
QUIT RETRY OK
enter: 12 XXXX # (where xxxx is the new password set up after originally changed back to default pswd)
display: "System Manager" flashes for a second
display: 0 new 0 saved
Play Record Admin
This seems to get me to mailbox 12 which is empty. However,if a caller calls our office, skips our greeting & enters "0", they get a recording that says "the operator is not available, this is the general delivery mailbox, after the tone please leave a message". The recording is not one that our company set up but rather the standard female voice phone system recording. If we leave a "test" message, we can't find it in anyone's mailbox or mailbox 12.
If I go through the above F981 & enter mailbox 10 xxxx #, it says password invalid.
-
1
- #26
When you did F985 and reset the password, that allows you to access the System Administration. You should now be able to F983 and Log:120000 to access the system.
Now you will want to reset the password to mailbox 10.\
After doing this you can:
F981
Log:100000
You should be in the GD mailbox.
Now you will want to reset the password to mailbox 10.\
After doing this you can:
F981
Log:100000
You should be in the GD mailbox.
-
1
- #28
curlycord
Programmer
Quote:
enter:F983display: Log: QUIT RETRY OKenter:9 display:invalid password
You dont enter 9, you enter 120000, the default.
You may need to reset it again if you tried 9 too many times.
I mentioned 9 but that is to check your verion once your logged in, so concentrate on logging in first.
FYI
Mailbox 12 password is part of the login for F983
So to log into F983 you use 12 as the System manager Mailbox and XXXX as the password for mailbox 12
i.e F983/12XXXX
=----(((((((((()----=
curlycord
enter:F983display: Log: QUIT RETRY OKenter:9 display:invalid password
You dont enter 9, you enter 120000, the default.
You may need to reset it again if you tried 9 too many times.
I mentioned 9 but that is to check your verion once your logged in, so concentrate on logging in first.
FYI
Mailbox 12 password is part of the login for F983
So to log into F983 you use 12 as the System manager Mailbox and XXXX as the password for mailbox 12
i.e F983/12XXXX
=----(((((((((()----=
curlycord
- Thread starter
- #29
murphysmom
Technical User
WOW! what a tough read
You guys are Angels for rising above this one.
You guys are Angels for rising above this one.
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