FTP backup works well, but only after a user changes a speed dial...

[jvercarreshaw]

I have setup FTP back/restore of 5620/5621 phones at a remote site in Germany.
This works well for giving the phones initial values (after a system reboot) or manual backing up when a speed dial is changed.
My issue is I'd like to backup the current Speed Dial settings for all phones - even if a user hasn't changed a speed dial. I cant see a way to do this remotely without asking the users to help by adding/editing/deleting a speed dial to force backing up of there speed dials.
I have enabled Automatic Backup on the phones (does this actually perform an automatic backup or only when triggered by a manual event) but I don't think this helps resolve my situation.
Many thanks, John.

 

[tlpeter]

The files should be on the ftp server
all you need to do is backup those files

the files look like 300_data.txt


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jvercarreshaw]

Yes the files are on the FTP server - in my case in the form 5347_4620data.txt - that is all fine.

My problem is that I want the backup of the phone on the remote site to occur automatically without the users intervention.

Is this possible or will a backup only occur when a user changes a speed dial? For example do backups automatically occur before a system reboot? or every evening at midnight?

Thanks again, John.

 

[jvercarreshaw]

Just to be clear as I can see the confusion over the term backup with tlpeter:

When "Automatic Backup" is enabled on an IP phone - when does the phone actually backup to a data.txt file.

 

[tlpeter]

The backup will be done with every change
so does the user changes the brightness then it will back up
does the user changes a speeddial it will backup
when the user plugges out the phone and moves over to another lanport then the phone will restore automaticly (if the 46xxsettings.txt is setup right)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jvercarreshaw]

So if I understand you correctly - I cant remotely force the backup of telephones - it must be triggered by the users?

 

[tlpeter]

Why do you want a backup ???
i do not know if this happens automaticly every night (i dont'think they do)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jvercarreshaw]

The office have been using the phones for a while. I don't think they change the phone options and I believe they probably all ready have a number of Speed Dials set.
As I have only just setup 46xxsettings.txt and 4620data.txt there is currently no backup of any of the phones and I don't know what settings they have. It might be weeks or months before they change a speed dial and in that time I will have no backup! Its also a way of remotely verifying each phone is correctly using the FTP Backup/Restore system (by the data file backup date).

You are right there is no overnight backup - I was hoping perhaps a reboot would make them backup but I don't think that is the case either.

Any other suggestions? Otherwise I will have to ask each user to manually add then delete a speed dial - not very professional!

Thanks, John.

 

[tlpeter]

a reboot will delete all speeddials and settings in the phone so don't do that


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jvercarreshaw]

Surely a reboot wont delete Speed Dials?
I thought only a <Hold>reset# or <Hold>clear# would do that?

 

[jvercarreshaw]

Amendment: only a <Hold>clear# deletes the Speed Dials...

 

[tlpeter]

You could be right
I always keep in mind that when you unplug a phone the memory is empty
I should remember one day


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[puregold]

Is there a doc on how to do this.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[tlpeter]

search for the 46xx guide on the support site
good luck ,it is a big document


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jvercarreshaw]

The guides big but the process is relatively simple.
Setup an FTP server with anonymous access. I used our Windows 2003 server and then added the built in FTP server.
As we only have one type of phone (5621/5620) I replaced our 46xxsettings file with the following:
SET FTPUSERSTAT 1
SET FTPSRVR 10.3.2.1
SET FTPDIR "\phones" (make sure the directory phones exists under your FTP root folder and it is writable for anonymous access)
SET RESTORESTAT 1
SET OPSTAT 111
Reboot the phone so it picks up the new 46xxsettings.txt file.
Modify a speed dial and it should backup to your FTP server.

 

[tlpeter]

indeed modify a speeddial
but that must be done on the phone

ask the customer to change the brightness and save
it is the easiest thing to do


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!