fowarded calls drop to originating numbers mailbox

[vegastek]

I have a situation where users forward their numbers to a CDN, which within the script in Contact Center offers an option to press 1 to leave a message in a central mailbox for a callback.
Trouble is, the caller is routed to the mailbox of the number which was forwarded to the CDN. I know it's just following the CLID, but need to know if there is a workaround.
I already tried sending the calls to a menu in Call Pilot with the press off, and tried using ACDN's, and phantom ports, they all do the same thing.
Thoughts anyone?

 

[EddieDuece]

What do you have in the CLS? SFA or SFD?

 

[vegastek]

Test user is set up as SFD

 

[EddieDuece]

Try SFA- Secondary forwarding allowed.

 

[vegastek]

Tried setting up test user as SFA Class, same test results, went to originally dialed numbers mailbox