I have a situation where users forward their numbers to a CDN, which within the script in Contact Center offers an option to press 1 to leave a message in a central mailbox for a callback.
Trouble is, the caller is routed to the mailbox of the number which was forwarded to the CDN. I know it's just following the CLID, but need to know if there is a workaround.
I already tried sending the calls to a menu in Call Pilot with the press off, and tried using ACDN's, and phantom ports, they all do the same thing.
Thoughts anyone?
Trouble is, the caller is routed to the mailbox of the number which was forwarded to the CDN. I know it's just following the CLID, but need to know if there is a workaround.
I already tried sending the calls to a menu in Call Pilot with the press off, and tried using ACDN's, and phantom ports, they all do the same thing.
Thoughts anyone?