Forwarding Huntgroup across SCN

[BetterWithAV]

I've got 2 IPO 500s connected via SCN. The host site has the only trunk lines, a PRI. My customer wants the ability to forward calls from their house (the remote site) back to their office (the host site) when they are away. I have a huntgroup on the remote site that rings all the phones in the house and i have one phone with a programmable button that toggles the huntgroup out of service. The huntgroup's fallback is a false huntgroup that only has one member. This member has a forward unconditional on to a huntgroup at the host site that is used to cover calls, and yes, i checked the box to forward huntgroup calls.

My problem is that the calls don't get forwarded. Looking at my SysMonitor logs i see that calls bounce off the main huntgroup and are redirected to the fallback huntgroup, but don't pass any further because the one user has a FwdU on. If i make the incoming call route go right to the forwarded user, the forwarding works fine, but not when i target the huntgroup first. I've checked my forwarding shortcodes and everything is going down the correct lines.

I've also tried setting up a fallback huntgroup directly in the incoming call route but i get transferred straight to the inital huntgroup's voicemail if i set it out of service/night service.

Anyone have any thoughts? I know my description is a little confusing so feel free to ask any questions. I'm also up against a bypassed deadline so the sooner i get it out, the better.

Thanks

 

[tlpeter]

Oke
That will indeed give big problems, exiting i will try it when i can

ACA - Implement IP Office
ACS - Implement IP Office
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[BetterWithAV]

The forward shortcode is under the user's shortcodes not the system.

I can't get the forwarding even if i forward across the SCN to a user and then forward to a huntgroup. I get the same SysMonitor messages no matter what i do if the final user has forward unconditional on.

Fwd Failed(1): HG Call final target has FwdU
OV visable. VM NOT visable:Timer running
FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
ADD HG Fallback Complete search - no targets found

This is being a huge pain for my very first install....

 

[tlpeter]

Set the group out of service
Do not put in a group in that field, leave it empty !!!
Go to incoming call route and add the number of the group as the alternative
See if that works


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Buy the advanced licence then, and put it down as experience that you can't do it....if only I could remeber exactly what I did.

ACS - IP Office Implement

 

[tlpeter]

The best solution
It is easier to maintain the system too


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Notsetinstone]

What version are you running. There was a bug with regard to this.

 

[amriddle01]

Good point, I think it was 4.0.5 or 4.0.7.

ACS - IP Office Implement

 

[BetterWithAV]

4.1.12(remote site) and 4.1 custom (host site)

 

[Notsetinstone]

Forward the user to a shortcode that matches a shortcode on the other side that calls the group or phone you need to call.

 

[BetterWithAV]

Hmmm. You guys may need to walk me through this. I'm gonna try:

(system forwarded from)
Code: 803
Fet: Dial
Num: .
LID: 249

(system forwarded to)
Code: 803
Fet: Dial
Num: 4616 (my coverage huntgroup)
LID: 0

Is this right? or am i way off base here?

 

[Bas1234]

This should be right.... you could try to change the . (dot) into 803

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It works! Now if only I could remember what I did...
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