forwarding calls

[kungfumstr]

customer has 6 loop start lines:
2 ports connected in main unit
4 connected on GATM4 ( dsw- all on --- all off)
all trunks assigned to PoolA

Direct calls from site to toll free #s with auto attendants connect and disconnect fine.

Transferred calls or forwarded calls to toll free #s connect fine but will not disconnect.
Swapped and changed pool assignments problem occurs on the main unit and GATM4

any ideas?

 

[souphmars]

i had a problem with disconnect supervision b4- what i did is place a call and hold my volt meter on the pins i am using- hang up the call on the other end and see how long it takes for the volt meter to go to 0- it should go to 0 within a couple of seconds- if it hangs up and goes to the operator too quick it could also cause a problem- i had this problem once with an ivr- the ivr would go through the normal operations even though some1 had hung up b/c it was still getting voltage

 

[kungfumstr]

well after multiple visits and troubleshooting and much debate with the customer to confirm with telco about disconnect supervision on the trunks was enabled, finally had a vendor meet-confirmed Disconnect supervision was not enabled.

 

[smiley6]

Hi

Having same problem. Can someone tell me exactly where the disconnect supervision checkbox is located please?

Thanks

 

[stevethephoneman]

Glad you found it. Send telco a bill if you can prove the order.

It can take at least up to 10 seconds, especially LD to disconnect.