forwarding bridged-appr 1

[jdrake61]

Hey Guys
Our Superintendant's secretary has his extension bridged-appr to her phone to take calls when he is not available to answer. However, she cannot forward the calls to other extensions when she answers his extension. Any help

 

[sjforcum]

She's trying to transfer the bridged calls?

 

[jdrake61]

yes

 

[OldPhoneGuy]

From the Feature Manual: "If the bridged user has no other available bridged appearance of the primary extension (other than the one he or she is currently on) the bridged user, after pressing the conference/transfer button, must manually select a call appearance to be used for the transfer, before dialing the number"

 

[jdrake61]

Thanks "OldPhoneGuy". Experience pays off. You hit the nail on the head!!!