I have a question for the forum here, as I've looked through it and can't seem to find what i'm looking for, maybe i'm just not using the right keywords.
We have an attedant console (2250) that is used during the day, and then night mode sends the calls to another location. Here's the problem: sometimes the receptionist needs to use the restroom, get food from the cafeteria, make copies, etc.... during the day, and usually puts it on night mode. Most of the time this works just fine, except occasionally there is no one at the other location to receive the calls or they're very busy. My question is, can I somehow program a "forward" button on the attedant console (like what i might find on a 2008 or 2616)that the receptionist can use to send the calls to whoever may be available?
Any advice would be greatly appreciated.
Thanks,
Matt W.
We have an attedant console (2250) that is used during the day, and then night mode sends the calls to another location. Here's the problem: sometimes the receptionist needs to use the restroom, get food from the cafeteria, make copies, etc.... during the day, and usually puts it on night mode. Most of the time this works just fine, except occasionally there is no one at the other location to receive the calls or they're very busy. My question is, can I somehow program a "forward" button on the attedant console (like what i might find on a 2008 or 2616)that the receptionist can use to send the calls to whoever may be available?
Any advice would be greatly appreciated.
Thanks,
Matt W.