Our receptionist would like to be able to have the option to press a button, when she steps away from the front desk for a minute to make copies or use the restroom, and have calls route to another extension. I created a VDN (5640) pointing to vector that states that all individuals are busy and to call back or press 0 to leave a voicemail. I tried call-forwarding her console to 5640, but that feature does not work. I have heard about Position Busy, but not sure exactly what that does. I have also read about attendant backup, but I read that if there are 3 calls in queue, the first call will still ring to the attendant, while the most recent 2 will route to the backup. We already have a night-serv feature administered, but would like to keep that separate from the 'break' button. What other options do I have and how do I program it?
Thx -
Julie
Thx -
Julie