Sorry if this is a super basic question but I'm struggling a little bit and could use some assistance. Most of my knowledge is in the IP Office but I also support some of our CM customers here and there. A customer had a request that I thought would be easy but I'm missing something. They are CM 5.2.1 if that matters.
They have two locations, A and B. They requested to be able to use the night button during the day at location B to send calls off to the console at location A. No problem I thought, I set the console extension in location B's night service destination and that worked like a charm. However, at night calls should not get forwarded but instead ring their night bell which they can then answer using the TAAS feature code. The night bell is currently set as the ext alert port on the tenant. It seems that if I have anything set in the night destination field then it will ignore the ext alert port which makes sense, but I need a way to make both work. I'm sure its something obvious that I'm not thinking of but I can't come up with a good way to do it. I tried setting up the night bell as a station and then targeting it from the night vector instead of ringing to the console and use a pickup group to answer the call. Problem is that they did not like dialing extra digits to answer the call and needed more than 50 phones to be able to answer the night bell.
Any help is much appreciated. I'm happy to provide more info as needed. Thanks in advance.
They have two locations, A and B. They requested to be able to use the night button during the day at location B to send calls off to the console at location A. No problem I thought, I set the console extension in location B's night service destination and that worked like a charm. However, at night calls should not get forwarded but instead ring their night bell which they can then answer using the TAAS feature code. The night bell is currently set as the ext alert port on the tenant. It seems that if I have anything set in the night destination field then it will ignore the ext alert port which makes sense, but I need a way to make both work. I'm sure its something obvious that I'm not thinking of but I can't come up with a good way to do it. I tried setting up the night bell as a station and then targeting it from the night vector instead of ringing to the console and use a pickup group to answer the call. Problem is that they did not like dialing extra digits to answer the call and needed more than 50 phones to be able to answer the night bell.
Any help is much appreciated. I'm happy to provide more info as needed. Thanks in advance.