Forward unconditionally takes me to the user's VM! Why's this happening? 1

[saviofernandes]

Hello,
I've been trying to set up call forwarding to forward unconditionally if a number is called. It keeps going to voicemail without even getting through to the number to be forwarded to. I've tried disabling voicemail only to be presented with a busy tone. The system no answer time is 15 minutes, I've tried using the right shortcodes, yet it just isn't working. Can anyone point me in the right direction?

 

[brainey1]

You probably need to turn off DND.

 

[Okkie26]

What excactly did you do?

Where is the incomming call routed to? The station or a huntgroup?

 

[LJDirk]

what is the destination for CFW? Internal Number? Is this internal Number aktiv / Logged in? Is this happen if no CFW is aktivated? More input needed... ;-)

Obviously it is of eminent relevance, that I this, what you celeprate, not optimally effective assume, since the integrate of you in the communicative system as code related terms with me no explosive associations in mental-empirical reproduction process of the mind.

 

[nothingworks101]

is it a real phone? it needs to be real or at least have hot desk turned on, so the system cant tell it isn't connected. you cant forward a phantom phone.

 

[AACon]

^ that is incorrect. You absolutely can forward phantom extensions.



-Austin
I used to be an ACE. Now I'm just an Arse.

 

[TouchToneTommy]

If a forwarded users ends up in voicemail, or a busy when voicemail is turned off, the forwarding path is invalid. Do you have Inhibit Off-Switch Forward/Transfer checked in System>Telephony>Telephony? If you are using Analog Trunks, did you check Trunk to Trunk transfer?

 

[amriddle01]

You need to detail what you've actually done, what you've told us is "sketchy" at best

 

[Okkie26]

Or,

Explain better what you are trying to achieve...

 

[intrigrant]

In older versions you need a H.323 extension setup for the phantom user (not a physical extension) in order to get calls going to a external destination.

 

[holdmusic34]

System no answer timer is very likely 15 seconds unless your data field shows 900.

Check system status> active calls when transferring and use monitor to view the event to ascertain what is causing the issue.

 

[ctvi]

TouchtoneTommy has the right answer on newer software.
AAcon is correct on older software.
Intigrant has it.

http://www.ctvi.com

 

[saviofernandes]

Thank you TouchToneTommy! I didn't know about the Inhibit Off-Switch Forward/Transfer option. It was checked, hence the problem. It works fine after unchecking the option.

 

[IPGuru]

Intigrant is not 100% correct
on SOME older versu=ions of software a phanto user was needed because Avaya Broke things.

This only affected certain builds of certain releases. (& is probably due for a comeback through Avaya's Bug Recycling program )

however if everything else is 100% correct then adding a h323 extn to prove is always woth a shot


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