Forward to hunt group issue...

[bbdodge]

I have an odd little problem that I've never run into before. Its with a MICS running 7.0 I believe. Its set up as a squared key system. Lines 1-5 ring @ the receptionist which they then want to ring to several other phones after 4 rings. I built a hunt group & included all necessary extensions including the receptionist & set her phone to CFNA to the hunt group after 4 rings. An incoming call will ring her phone 4 times, ,then after that it does nothing except for flash on the phones in the hunt group. Where'd my ringing go? If I call the receptionist on the intercom it follows the forward & rings the hunt group correctly. Any ideas?

 

[stsguy]

under your lines, set your prime line to none and turn off prime line ring

 

[bbdodge]

I'll give that a try, thank you.

 

[bbdodge]

Ok, I removed ext 200 as the prime line from lines 1-5, I also changed the prime line of each of the applicable telephones to NONE. the result was still the same & the calls would not forward to the hunt group, any other ideas?

 

[yankblan]

calls ringing to a HG member on an incoming line (not by f70 or AA) even if from a CFNA/CFbusy can not ring on a HG member's phone if the aforementionned lines are assigned to that same extension.

In english, remove lines attributions on all HG members.

 

[bbdodge]

No kidding? if I have line appearances of lines 1-5 on the phones in the huntgroup, calls forwarded to the hunt group won't ring those phones? So I would actually be better off just forwarding to an analog port with a ringer & using that to notify the users of an incoming call...(unfortunately they are quite attached to their line appearances...its a radio station with about 6 different entities)