Forward to an external VM service

[OpethBWP]

I have 2 extensions at one of my sites that need to roll to an external Vm service after 3 rings.

That external VM service is reached by dialing a toll free number

So my thought process was build an ACDN and NCFW it to that TFN then make the hunt that ACDN. The site can enter the ACDN and it dials the TFN fine so I know that part is working.

Can't seem to get it to work though as coverage..Is their a better way to do this or something i am not thinking of?

 

[Reusser]

you will need CFXA in CLS of phones, and CDB RDR_Data opt should be CFF not CFO

 

[OpethBWP]

Still no luck...again this works fine if I have someone on site just dial the ACDN I setup. Callign the DID for this extension I still seem to be ending up in Mermail.


here is the test phone i am using

FDN  7901
TGAR 0
LDN  NO
NCOS 7
SGRP 0
RNPG 0
SCI  0
SSU
XLST
CLS  CTD FBA WTA LPR MTD FNA HTA ADD HFA
     MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO  0
HUNT 7901
LHK  3

here is my ACDN up to the NCFW

TYPE ACD
CUST 0
ACDN 7901
MWC  NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 918667487386

 

[bigindian65]

did you check your rdr options? prt rdr in ld 21

Mato' Was'aka

 

[bigindian65]

strike that, cff/cfo will not apply to maxp 1 acd ncfw. the ncos of the inbound trunk has to be high enough to make the call. This is why I prefer phantoms w/ a dcfw and fttu in the cls...

Mato' Was'aka

 

[OpethBWP]

Here are my RDR options..looking in my NTP now to make sense of them .=)

TYPE RDR_DATA
CUST 00
OPT CFF CFRA PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[bigindian65]

you can get around that by placeing the ACOD of the outgoing route in your NCFW field

ACOD + 18667487386

Mato' Was'aka

 

[OpethBWP]

OK..getting rid of the 9 and putting my ACOD in there..

As a side note, based on what you said, is the right way to do this with a phantom + dcfw or is this approach ok?

 

[bigindian65]

that approach is okay with it going to a VM service 6 to 1 1/2 doz to another, lots of people like to stay away from acod setups, doesn't bother me any.

Mato' Was'aka

 

[OpethBWP]

tried it with my ACOD and it still seems to be going to directly to MerMail , "You have been forwarded to a VM system but the user at extension 7050 blah blah blah"

Just to run down the call flow..

1. Im dialing a DID which I route via my IDC table.
2. The extension has hunt/fdn set to the ACD I created
3. That acd NCFW (right now acod + 1866 number)
4. Stil hitting mermail.

 

[bigindian65]

So, why the IDC table? Are these physical sets?? an unanswered call will always revert to the maibox of the originally dialed number. Your original post read like you have 2 physical phones that have FDN set to an ACD queue NCFW to a Toll-Free to an external VM service. You may need message center on the queue. I would try the phantom route!

Mato' Was'aka

 

[CTarv]

I see the last hunt key is 3. Is key 3 the extension you have forwarded to the ACD, or is key 0?

 

[bigindian65]

EXTERNAL XFER
CDB
Net Data - TRNX-YES
EXTT-YES

Mato' Was'aka

 

[OpethBWP]

So why the IDC table" ..the last 4 of the DID is not in our dial plan for this site so I convert it to an extension that is.

Right now i have nothing on key 0 since these 2 phones are just manager phones and are not logging in.

Gonna try the phantom and DFCW

 

[OpethBWP]

One thing i have noticed is when I change the Hunt or FDN I see it return

HNT FNA


I woudl think FNA is for CLS call forward no answer allowed which would seem right here.

 

[bigindian65]

are you going to hard forward the set? Yes, I would set FDN/HUNT same, but hard forward over rides those settings anyway.

Mato' Was'aka

 

[OpethBWP]

Well the key here is the need it to ring 3 times , in case tehy are there to answer then roll to this external service.

So when you are saying hard forward I assume you mean going the phantom + default forward route?

This is weird..I changed the hunt/fdn to something else and it stil is going right to Mermail..

 

[OpethBWP]

Well I think i am making progress and it looks like it was something really stupid.. testing out now.

 

[OpethBWP]

OK the problem with it essentially ignoring my hunt/FDN info has been fixed! A different extension had an instance of 7050 on it so it was , I guess, getting its hunt info from there which happened to be MerMail . Nothing to see here, move along.. =)

Now on to the next part of this!

When I call the DID I get ERR4057 7050 7901
looked that up in my NTP and I see its saying that basically it cant terminate on the FDN because the FDN is an ACD-DN or the set which the FDN is defined on does not have MWA class of service.

I know thats not right because yuo can see MWA in the code dump at the start of this email (just to be safe though I checked it and it is still set to MWA).

Still working on that part of it.

 

[BillCorv]

Change ACD 7901 to MWC yes.
It will register as a Message Center, so you can FDN the phone to 7901.