Forward to an external VM service

[OpethBWP]

I have 2 extensions at one of my sites that need to roll to an external Vm service after 3 rings.

That external VM service is reached by dialing a toll free number

So my thought process was build an ACDN and NCFW it to that TFN then make the hunt that ACDN. The site can enter the ACDN and it dials the TFN fine so I know that part is working.

Can't seem to get it to work though as coverage..Is their a better way to do this or something i am not thinking of?

 

[OpethBWP]

Changed MWC on the ACD to Yes so what is happening now is
1. 3 rings
2. foward ring
3. 2 rings
4. Operator/ATT on site in the office picks up

So its not doing the dialing out I have configured in my ACDN NCFW... gonnna try and put the ACOD back in there in case their is a restriction tha tway.

 

[OpethBWP]

Works now!!!!

Thanks so much for the help and the learning exp with this..

The first part was not thinking logically to see that their was anoterh instance of this extension.

The next part was learning!

Thank you everyone.